Guest Services Executive (Front Desk)

About Pullman Singapore Orchard

Pullman Singapore Orchard is a dynamic 5-star hotel that blends fashion-inspired accommodations with vibrant dining, wellness settings, event spaces, and a unique urban beach club vibe. We strive to deliver contemporary hospitality, rich cultural experiences, and meaningful connections. Our team culture promotes curiosity, confidence, and continual growth, aiming to craft personalized and memorable guest experiences with fresh energy.

Role Overview

• Extend a warm welcome to all guests, promote hotel services and surrounding attractions, and provide directions and recommendations.
• Assist guests during check-in and check-out procedures efficiently.
• Verify payment methods, perform credit card pre-authorization, or collect deposits for cash payments.
• Respond promptly and helpfully to any guest inquiries or concerns.
• Ensure accurate processing of guest check-outs by confirming invoice totals, payment methods, and soliciting feedback on their stay.

Qualifications and Requirements

• Diploma, preferably in hospitality or a related discipline.
• At least one year of experience in a similar customer service or hospitality role.
• Strong communication skills in English, with proficiency in an additional language advantageous.

Additional Information

• Excellent interpersonal abilities to understand and address guest and team needs effectively.
• Ability to foster a cohesive and collaborative team environment.
• Detail-oriented service approach combined with a friendly and approachable demeanor.
• Capability to remain composed and exercise sound judgment under pressure to resolve issues.
• Strong skills in prioritizing and organizing workloads.
• Self-driven with good initiative in a fast-paced setting.
• Commitment to maintaining security and confidentiality of guest and hotel information.
• Proficient with computers and property management systems.
• Adaptability to change and responsiveness to evolving demands.