Guest Service Associate - Food and Beverage

About the Company

Accor is a leader in responsible hospitality, operating over 45 brands across 5,600 hotels and 10,000 restaurants worldwide in 110 countries. Each brand within the group offers a unique identity where employees can truly express themselves. The organization fosters innovation and continuously challenges industry standards.

Joining Accor means becoming a Heartist®, where hospitality is viewed as an act of heart. This inclusive and supportive work environment provides opportunities for personal growth, career development, and exploration of diverse roles within the hotel or hospitality sector globally.

Employees benefit from exclusive industry-specific perks and recognition for their dedication. The company’s mission centers around creating meaningful, long-lasting experiences for guests, coworkers, and the planet.

Role Overview

We are seeking a Guest Service Associate specializing in Food and Beverage to be part of our vibrant hospitality team at Grand Mercure in Mysore, India. This position requires providing outstanding customer service, demonstrating warmth and attentiveness while working closely with kitchen and bar teams to deliver an exceptional dining journey.

Key Responsibilities

• Welcome and seat guests courteously ensuring their comfort during the visit
• Present menus, accurately record orders, and serve food and drinks promptly and professionally
• Maintain cleanliness and proper table arrangements in line with hotel standards
• Acquire in-depth knowledge of menu items, ingredients, daily specials, and preparation techniques to guide guest choices
• Collaborate effectively with kitchen and bar staff to guarantee timely and precise service
• Address guest questions, resolve issues empathetically, and escalate concerns if needed
• Follow hygiene, grooming, and safety guidelines strictly to create a secure dining atmosphere
• Handle billing, cash transactions, and payments with accuracy and honesty
• Assist in setting up and dismantling banquet functions, special occasions, and themed dining events
• Efficiently manage assigned service stations to maximize guest satisfaction and workflow
• Promote teamwork by supporting colleagues and exchanging best service practices

Candidate Profile

• Holder of a Diploma or Degree in Hotel Management, Hospitality, or related discipline
• Between no experience and 2 years in food and beverage service, preferably in hotels or restaurants
• Strong communication skills and the ability to connect with guests from varied cultural backgrounds
• Attention to detail and excellent organizational skills to handle multiple simultaneous duties
• Positive attitude with a cooperative and team-focused work approach
• Skilled in cash handling, billing processes, and basic familiarity with Point of Sale (POS) systems
• Physically able to stand for long periods and move efficiently within the service area
• Problem-solving capabilities and flexibility to adjust to guest requirements and changing environments
• Understanding of food safety, hygiene regulations, and proper service etiquette
• Effective time management to prioritize tasks and remain calm during busy hours
• Preferred qualifications: experience with restaurant software or digital ordering and multilingual communication skills