Guest Service Agent

Role overview

This position is for a Front Desk Agent in Al Khobar, Eastern, Saudi Arabia. The role is focused on creating a welcoming first impression, handling guest interactions smoothly, sharing helpful local knowledge, and staying ahead of guest needs so each stay begins and continues on a positive note.

What you will do

• Greet guests warmly and help set the tone for a memorable stay.
• Recognize IHG Rewards Club members and returning visitors, whether they arrive in person or contact the hotel by phone.
• Process guest bookings and handle payments accurately.
• Support a fast, efficient, and hassle-free check-in and check-out experience.
• Stay attentive to guest preferences and requests, offering recommendations tailored to their needs.
• Act as a dependable point of contact for guests, including assistance with billing concerns and suggestions for nearby restaurants.

Skills and profile expected

• Strong communication skills and an approachable manner for handling questions, concerns, and compliments.
• Good problem-solving ability to turn guest issues into positive experiences.
• Ability to speak the local language fluently; additional languages are a plus but not mandatory.
• Comfort with reading, writing, basic mathematics, and using computers.

What the employer offers

• A competitive salary package.
• Benefits designed to support work-life balance and overall wellbeing.
• A full uniform.
• Hotel room discounts.
• Access to strong training and development opportunities.

Equal opportunity and workplace culture

The organization aims to build inclusive teams and welcomes people from different backgrounds, experiences, and perspectives. Employment decisions are made without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. The workplace culture emphasizes trust, support, acceptance, belonging, growth, and collaboration. There is also a wellbeing framework intended to support health, lifestyle, and work environment needs.

Application note

Candidates who do not meet every requirement are still encouraged to consider applying if they believe they are a strong match for the role.