Guest Service Agent (m/w/d)

About the role

In this position, you will be the welcoming face of the hotel and the first point of contact for arriving guests. The role combines guest reception, front office handling, and hands-on support for the service team across breakfast, restaurant, bar, and events. Penta Hotels describes itself as a place where guests feel at home for a short stay and employees find a long-term employer with a future.

Your responsibilities

• Welcome guests warmly, offer them a refreshing drink at the bar, and handle the check-in process.
• Support service operations on site, including breakfast service, restaurant, bar, and event areas.
• Share local recommendations and help visitors discover what is worth seeing around the hotel.
• Assist new guests in finding their way around the property and settling in comfortably.
• Create a pleasant atmosphere with a friendly, approachable attitude.
• Keep a cool head and a polished manner even when the hotel is busy.
• Take care of office tasks such as replying to emails, checking invoices, managing the shift cash desk, and closing it properly.
• Say goodbye to guests in a warm and memorable way so they leave with a positive impression.

Your profile

• You bring experience from service-oriented work, ideally in a hotel, hospitality, or event environment.
• You have completed vocational training in hotel management or a similar hotel-related field and are confident at the reception.
• You are comfortable using MEWS as a practical front office tool.
• You are flexible, a team player, and naturally warm in your interactions.
• You work independently and present yourself with confidence.
• You take hygiene and cleanliness seriously and stay up to date with the relevant standards.
• You can communicate well in both German and English with guests and colleagues.
• You are attentive, communicative, and enjoy contributing actively to the team.

What we offer

• A permanent employment contract with stability and security.
• Competitive pay that reflects the value of your work.
• A flexible monthly bonus of EUR 50 that can be used for a gym membership, Deutschlandticket, or fuel vouchers.
• Support for your retirement savings.
• Employee savings benefits after one year of service.
• Access to training, further education, and regular feedback discussions.
• Work in an international, multicultural environment with a global network.
• Flat hierarchies where your opinion is heard.
• Discounts on hotel stays for employees.
• Special discounted rates for family and friends.
• Two free hotel nights per year.
• An extra day off for your birthday.
• Service-related bonuses for loyalty and length of service.
• Referral rewards when you bring new colleagues into the team.

Additional information

The employer emphasizes a culture built on hospitality, reliability, and mutual support. The hotel concept is centered around the Pentalounge, which combines a bar, café, and reception area as a welcoming living-room-style meeting place. Applications are invited by email.

About the company

Penta Hotels was founded in 1971 with the goal of combining style, substance, and comfort in a distinctive hotel experience. Its properties are designed to reflect the neighborhoods they belong to, creating spaces that feel connected to their surroundings. The brand message is: arrive as a stranger, leave as a friend.