Guest Service Agent - Mercure Perth on Hay
Perth, Western Australia, Australia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 month ago
- Work mode
- In office
- Eligibility
- Candidates who are energetic, enthusiastic, and able to provide warm, professional service in a guest services environment can apply.
- Resume
- Required to apply
Where you'll work
Job description
Role overview
This full-time, on-site Guest Service Agent role at Mercure Perth on Hay is focused on creating a welcoming experience for guests and visitors. The position calls for an energetic, enthusiastic person who can consistently deliver warm, professional service throughout the guest journey.
Front office and guest service duties
- Provide a high standard of service from guest arrival through to departure, and at every interaction in between.
- Act as a primary contact for guests and visitors, handling first impressions with professionalism and care.
- Carry out a broad range of front desk tasks each day, including promoting hotel facilities, handling reservations, and managing guest accounts.
- Offer friendly, informed, and attentive service to both internal team members and external guests.
- Respond to incoming telephone calls in line with brand service standards.
- Balance and reconcile cashier floats at the end of each shift.
- Explain the features and benefits of the ALL - Accor Live Limitless loyalty programme to non-members and encourage sign-up.
Employment details
This is a casual Guest Service Agent position based in Perth, Western Australia, Australia. No salary, stipend, vacancy count, start date, or application deadline was stated in the source.