Guest Service Agent at Novotel Sydney Darling Square

Company Overview

Situated conveniently near Sydney's CBD, Darling Harbour, Darling Square, and ICC precincts, Novotel Sydney Darling Square offers a dynamic environment within the global leader Accor Hotels network. Accor operates over 5,000 properties across more than 90 countries, employing over 260,000 hospitality professionals driven by passion and dedication beyond limits. The group expands beyond hotels with its innovative lifestyle experiences via over 40 brands spanning hotels, restaurants, nightclubs, spas, co-working spaces, and tech startups.

Role Summary

As a Guest Service Agent reporting directly to the Front Office Manager, your role is pivotal in providing top-notch service throughout the guest journey from check-in to check-out. You will engage warmly with guests and fulfill various front office responsibilities ensuring diverse daily experiences.

Responsibilities

• Deliver enthusiastic, knowledgeable, and courteous service to both internal colleagues and external guests consistently.
• Perform a range of front desk duties including selling hotel amenities, handling reservations, and managing guest accounts.
• Respond professionally to all incoming calls according to brand standards.
• Promote and encourage participation in the hotel’s loyalty program, driving enrollments and sales.

Requirements

• Prior experience in customer service within a hotel environment is essential.
• Proficiency with computer systems, including Microsoft Office, and ideally Opera Cloud property management software.
• Ability to multitask efficiently, handle pressure, and resolve problems effectively.
• Strong communication skills and a meticulous professional appearance.
• A sincere commitment to customer service with a focus on ensuring guests leave with a smile.

Additional Information

• Work Your Way, Learn Your Way, Benefit Your Way philosophy at Accor.
• The chance to make a meaningful impact on hotel operations and guest experiences.
• Opportunity to collaborate with passionate hospitality professionals.
• Receive mentorship from experienced Accor team members dedicated to your growth.

Diversity & Inclusion Commitment

Accor is dedicated to fostering an inclusive workplace, welcoming diverse talent, and providing reasonable accommodations during recruitment upon request.

Eligibility

Applicants must possess full working rights in Australia to be considered for this role.