Guest Service Agent at Carlton Al Moaibed Hotel, Dammam

About the Role

Join the Front Office team at the first Vignette Collection property in the Kingdom of Saudi Arabia, the Carlton Al Moaibed Hotel. We are seeking an enthusiastic, detail-oriented individual to serve as the initial point of contact and the welcoming face of our luxury hotel. This role is perfect for those motivated by providing outstanding, personalized guest experiences and building a rewarding career in upscale hospitality.

Key Responsibilities

• Efficiently manage guest check-in and check-out, ensuring accuracy while delivering a smooth and memorable experience.
• Greet guests warmly, anticipate their needs, and respond quickly and courteously to inquiries, requests, and concerns, escalating when appropriate.
• Serve as an information source on hotel amenities, services, local attractions, and dining options, effectively acting as a personal concierge.
• Handle billing and cash transactions accurately, including posting charges, preparing folios, and currency exchange in line with hotel procedures.
• Maintain effective communication with internal departments such as Housekeeping, Food & Beverage, and Maintenance to ensure guest requests are promptly fulfilled.
• Operate the hotel switchboard efficiently, managing calls, messages, and wake-up call requests professionally.
• Adhere strictly to safety and security protocols to maintain a secure environment for all guests and staff.

Candidate Requirements

• Educational qualification: A high school diploma or equivalent is required; degrees or diplomas in Hospitality Management or related fields are a plus.
• Experience: Prior experience in customer-facing roles, ideally in hotel front office services, luxury retail, or general customer service, is advantageous though motivated fresh graduates are encouraged to apply.
• Technical proficiency: Familiarity with MS Office applications is essential, and knowledge of Property Management Systems like Opera is highly favored.
• Communication skills: Fluency in English, both spoken and written, is mandatory. Proficiency in Arabic is highly beneficial, and skills in an additional language are considered an asset.
• Professionalism: Candidates must maintain excellent personal grooming and exhibit a friendly, composed, and professional demeanor, even during busy periods.
• Attributes: A sincere passion for superior customer service, empathy, and effective problem-solving skills are critical.
• Availability: Flexibility to work various shifts including evenings, weekends, and public holidays is required to support a 24/7 operational environment.

Benefits & Company Culture

We offer a competitive salary that recognizes your efforts, comprehensive benefits to enrich your professional and personal life, a full uniform, generous room discounts, and top-tier training programs. Our inclusive culture values diversity and encourages employees to bring their authentic selves to work. We uphold equal opportunity employment and emphasize health and wellbeing through our dedicated framework. Join us and become part of a global family where you can belong, grow, and make a positive impact.

Additional Notes

We encourage all interested candidates to apply even if they do not meet every qualification listed, as we value potential and dedication.