Guest Request Attendant - Housekeeping

Overview

At Hilton, being part of the Hotels team means brightening guests' days by delivering exceptional hospitality experiences. The Guest Request Attendant role involves more than just handing over housekeeping items; it is about creating warm, memorable moments that enhance every guest’s stay.

Key Responsibilities

• Respond swiftly to guest needs by delivering requested items such as toiletries, pillows, towels, rollaway beds, and cribs with care and professionalism.
• Offer expert shoe care services by collecting, cleaning, shining, and returning guests’ shoes attentively and precisely.
• Keep housekeeping storerooms, closets, and offices clean, organized, and stocked adequately to ensure smooth operational support.
• Prepare and store guest amenities including rollaway beds and cribs, maintaining their readiness and cleanliness for guest use.

Qualifications and Core Values

Success at Hilton is rooted in a commitment to our core values. Candidates should demonstrate a genuine passion for hospitality by spreading warmth and light to guests. Integrity and doing the right thing consistently are essential. Candidates should be motivated by leadership, inspire teamwork, take ownership, show accountability, and perform with urgency and discipline to make impactful contributions in every moment.

About Hilton

Hilton is a global hospitality leader that has welcomed over 3 billion guests worldwide. Our culture, repeatedly recognized by the Great Place to Work and Fortune as one of the World's Best Workplaces, is built on delivering exceptional experiences not only for guests but also for our team members. We offer career growth opportunities across a suite of world-class brands. Whether starting out or seeking a new path, Hilton supports employee development and career progression.