Guest Relations Officer - Arabic Speaker

About Deluxe Holiday Homes

Deluxe Holiday Homes stands as Dubai's premier vacation rental management company, offering a variety of services including vacation rentals, property management, and real estate brokerage. Managing a portfolio of over 700 properties, the company is supported by a skilled team of more than 240 employees committed to innovation, professional standards, and excellence.

Role Overview

The position of Guest Relations Officer is pivotal in providing an outstanding guest experience. Responsibilities include personalized guest services, managing guest requests, resolving issues efficiently, and facilitating communication between guests and internal departments. Promoting guest satisfaction and maintaining a hospitable environment are essential parts of this role.

Key Responsibilities

• Engage directly with guests prior to arrival to ensure smooth check-in processes.
• Welcome guests warmly upon check-in and bid them farewell during checkout.
• Manage check-ins and checkouts efficiently, minimizing delays or inconvenience.
• Maintain comprehensive knowledge of property details, local attractions, and the city to assist guests effectively.
• Keep accurate records of arrivals, departures, and property conditions.
• Gather and record guest feedback, preferences, and maintain detailed guest profiles.
• Promote and upsell services such as city tours, breakfast deliveries, and airport transfers.
• Perform basic cashier duties including guest payments and refunds when necessary.
• Ensure thorough handover procedures between shifts.
• Adhere strictly to house rules and management policies.
• Conduct various property inspections including pre-arrival, post-departure, and on-request inspections, reporting findings appropriately.
• Assist with property viewings, key management, inspections, transportation, and other related tasks as required.

Benefits

• Competitive salary package.
• Employment visa and medical insurance coverage.
• Allowance for air tickets.
• Annual paid leave entitlement.
• Supportive and positive work atmosphere.
• Comprehensive training and ongoing support.
• Exposure to a multicultural work environment.

Qualifications and Experience

• Minimum education: High school diploma or equivalent; a degree in hospitality management or a related discipline is advantageous.
• Previous experience between 2 to 4 years in guest relations, front office, or hospitality roles.
• Fluency in both English and Arabic languages is essential; additional languages are beneficial.
• Excellent communication and interpersonal skills with a strong commitment to customer service excellence.
• Capability to address and resolve guest concerns promptly while maintaining a professional demeanor.
• Ensure all guest requests are fulfilled to the highest quality standards.
• Familiarity with hotel management software and customer relationship management (CRM) systems.
• Ability to work collaboratively across departments and provide support to team members.
• Flexibility to operate in a fast-paced environment including availability on nights, weekends, and holidays.

How to Apply

If you consider yourself an ideal candidate and are excited about joining Deluxe Holiday Homes, we invite you to submit your application to become part of our dedicated team.