Guest Relations and Check-in Executive

About the Role

GOGOTO BNB is a rapidly expanding holiday homes management company operating premium short-stay rental apartments throughout Dubai. We are seeking an experienced Guest Relations and Check-in Executive to oversee guest arrivals, departures, communication, property coordination, and overall guest experience.

Key Responsibilities

• Coordinate guest check-ins and check-outs for various holiday homes across Dubai.
• Maintain ongoing communication with guests before, during, and after their stay to ensure satisfaction.
• Arrange arrival details including timing, access guidelines, and handover of properties.
• Assist guests with inquiries, requests, and any issues encountered during their stay.
• Foster positive guest relationships aiming to consistently obtain genuine 5-star reviews.
• Manage guest communications through phone, WhatsApp, and booking platforms.
• Utilize computer-based property and guest management software effectively.
• Support the use of platforms like Sakani and other operational tools for holiday homes.
• Collaborate with housekeeping, maintenance, and internal operations teams to ensure smooth operations.
• Conduct apartment inspections prior to guest arrivals as needed.
• Keep meticulous guest records, documentation, and operational notes updated.
• Provide prompt responses during urgent guest situations.

Working Hours and Schedule

This position requires flexible working hours outside a standard 9-to-5 routine. Check-ins and check-outs may occur during mornings, evenings, weekends, or public holidays. Weekly days off and working hours will be planned with a flexible operational roster reflecting booking demands.

Candidates must be comfortable with:

• Shift patterns that require flexibility
• Working during weekends and public holidays
• Handling last-minute guest requests effectively
• Traveling to multiple property locations within Dubai
• Being accessible during assigned duty periods

Candidate Requirements

• Prior experience working within Dubai’s holiday home industry, hotels, serviced apartments, or short-term rental sector is mandatory.
• Strong verbal and written English communication skills.
• Professional and confident approach to guest interactions.
• Proficient use of computers and administrative systems.
• Experience with platforms such as Airbnb, Booking.com, property management systems, or Sakani is advantageous.
• Ability to manage challenging guest situations with calmness and professionalism.
• Excellent problem-solving and coordination capabilities.
• Possession of a valid UAE driving license and preferably own a personal vehicle.
• Preference will be given to applicants currently residing in Dubai.