Guest Relations and Back-up Sales Associate

About the Role

Cloud Spaces invites applications for a dynamic Guest Relations and Back-up Sales Associate at its Riyadh location. This role is designed to enrich the experience of clients and visitors through dedicated client relations and operational support within a premium coworking environment.

Primary Duties

• Act as the main liaison for clients and visitors, ensuring a top-tier hospitality experience fitting Cloud Spaces' high standards.
• Assist the Center Manager by boosting sales efforts, facilitating membership renewals, and enhancing overall client satisfaction.
• Guide new clients through onboarding, manage check-ins, and maintain ongoing communication for smooth client interactions.
• Handle prospective client leads, support upselling initiatives, and update CRM systems precisely.
• Offer reception desk support as required to guarantee the efficient day-to-day functioning of the center.
• Deliver dependable assistance with billing activities, collections, and administrative tasks with professionalism and accuracy.

Performance Goals

• Consistently uphold superior client satisfaction and foster loyalty.
• Meet established sales conversion benchmarks and achieve backup sales certification.
• Play a key role in sustaining operational quality and a professional, cooperative work atmosphere.

Candidate Profile

• Prior experience or a strong enthusiasm for client relations, customer service, or sales assistance.
• Excellent communication, interpersonal skills, and polished professional demeanor.
• Highly organized, proactive, result-oriented, with meticulous attention to detail.
• Knowledge of CRM tools, Microsoft Excel, and familiarity with billing processes is advantageous.

Additional Benefits

This position offers a valuable chance to develop a career in guest relations, sales support, and operational management within an innovative and client-focused organization. Joining Cloud Spaces means working in a premium environment that cultivates professional growth.