Guest Relation Associate at The Green Planet - Dubai Holding Entertainment

About Dubai Holding Entertainment

Dubai Holding Entertainment elevates Dubai's global tourism and leisure appeal by offering a wide range of premier destinations and experiences, maintained with exceptional quality, professional training, and high security standards. Key attractions include Ain Dubai, the world's tallest observation wheel situated on Bluewaters Island, presenting breathtaking views of Dubai’s skyline; Global Village, a long-standing cultural and family entertainment hub featuring 26 international pavilions; and Dubai Parks and Resorts, the largest multi-themed leisure destination in the Middle East with three theme parks: MOTIONGATE Dubai, LEGOLAND® Dubai, and LEGOLAND® Water Park. Additional properties include Coca-Cola Arena, the region’s largest multipurpose indoor arena, Roxy Cinemas, The Green Planet at City Walk which recreates a tropical rainforest, and the Arabian Radio Network broadcasting to a diverse audience across seven languages.

Key Responsibilities

• Deliver welcoming and professional guest services, ensuring memorable visitor experiences.
• Assist front-of-house operations by providing accurate information and support throughout guest visits.
• Efficiently handle ticketing and point-of-sale systems, ensuring precise transaction and cash management.
• Engage actively in guest programs, including events, educational activities, birthday parties, camps, and exclusive tours.
• Act as a positive ambassador for The Green Planet and Dubai Holding Entertainment brands while supporting marketing efforts.
• Uphold stringent standards of safety, cleanliness, guest welfare, and regulatory compliance in all customer-facing areas.
• Support animal interaction initiatives by adhering to established animal welfare and handling protocols.
• Work collaboratively with team members to facilitate smooth daily operations and continuous enhancement of guest satisfaction.

Candidate Profile

Essential Qualifications and Skills:

• High School Certificate or equivalent qualification.
• Experience in customer service, hospitality, leisure, attractions, or entertainment sectors.
• Excellent communication and interpersonal skills with enthusiasm for guest engagement.
• Ability to thrive in a dynamic, guest-centric environment.
• Comfort with animal handling tasks and compliance with welfare guidelines.
• Positive attitude, flexibility, teamwork spirit, and readiness to support operational needs.

Desirable Attributes:

• Background in entertainment, tourism, attractions, or hospitality industries.
• Familiarity with ticketing and sales systems such as Vista.
• Experience facilitating events, camps, educational programs, or interactive guest experiences.
• Passion for wildlife, conservation, environmental education, or animal care.
• Proactive in identifying opportunities to improve guest services and operational efficiency.

Employee Benefits

Dubai Holding Entertainment prioritizes the growth and well-being of its employees by offering competitive salaries, substantial career advancement prospects, and a vibrant, inclusive work culture. The company embraces diversity, equal opportunities, and encourages innovation, facilitating a workplace where every individual’s unique talents contribute to creating outstanding entertainment experiences.