Guest Experience Lead (Front Office - Hotels)

Role overview

Resorts World Sentosa is hiring a Guest Experience Lead to support front office operations in a hotel environment. This role focuses on delivering smooth guest arrivals and departures, coordinating closely with internal teams, and helping the front office deliver a high standard of service.

Key responsibilities

• Handle guest check-ins and check-outs in a polished, efficient manner that supports an excellent guest experience.
• Work closely with the Front Office team and other departments, particularly Housekeeping, to keep guest journeys seamless.
• Manage room control activities based on expected occupancy, VIP arrivals, group check-ins, and special guest requests.
• Encourage a sales-oriented mindset within the front office and ensure team members are aware of revenue-generating opportunities across the resort.
• Protect the confidentiality of guests and business operations at all times.

Requirements

• A diploma in Hotels/Hospitality Management, or an equivalent qualification, is required.
• At least 2 years of experience in the hospitality sector, ideally within a 5-star hotel setting.
• Strong interpersonal abilities, along with the capacity to juggle multiple priorities, manage time well, and solve problems effectively.
• Familiarity with supervisory tasks such as roster planning, room allocation, requisition ordering, and basic staff coaching or training.
• Comfortable using standard Microsoft Office tools, including Word, Excel, and PowerPoint.

Additional information

This position is based in Singapore and is a full-time, on-site role.