GSA Front Office

About the Company

Accor is a global hospitality group that offers opportunities to build a career aligned with your personality, while encouraging continuous learning and growth. The organization emphasizes purposeful work, teamwork, and the chance to explore broad possibilities across its brands and services.

Its approach is centered on welcoming people as they are and creating an environment where employees can shape their own career journey. The company encourages a mindset of service, innovation, and openness to new ideas.

Role Overview

The Front Office GSA will handle guest interactions at the reception desk, support room bookings, and ensure a smooth and professional arrival and departure experience. This role requires strong service standards, attention to detail, and the ability to coordinate with different hotel departments.

Key Duties

• Manage day-to-day front desk administration, welcome guests, address queries and complaints, and assist with room reservations and visitor handling.
• Keep service levels at the reception consistently high so guest expectations are met or exceeded.
• Encourage, guide, and develop the reception team to support efficient operations and healthy teamwork.
• Escalate any issue that could impact the hotel’s interests to management without delay.
• Work with the INTERREACT system as part of the role.
• Support the team so they can deliver prompt and effective service.
• Resolve customer concerns quickly and efficiently to maintain satisfaction.
• Use resources wisely and help the team understand cost-effective working practices.
• Maintain service quality across all front office activities.
• Keep the front office logbook and shift reports updated.
• Respond to questions and solve operational issues in a timely manner.
• Ensure every guest experiences a fast, seamless, professional, and welcoming check-in and check-out.
• Maintain accurate records of banquets and other hotel functions.
• Coordinate with other departments to resolve routine administrative and operational matters.
• Perform additional tasks that reasonably fall within the role’s scope and follow management instructions when assigned.
• Look for ways to improve service standards and introduce practical service enhancements.
• Work with housekeeping to confirm room status.
• Take on extra responsibilities whenever management delegates them.
• Keep workspaces and storage areas clean and orderly.
• Follow equipment safety guidance and instructions carefully.
• Comply with hotel security procedures, including fire safety requirements.
• Observe the hotel’s environmental commitments, including energy saving, recycling, and waste segregation, where applicable to the property’s environmental program.

Candidate Profile

The ideal applicant should bring front office exposure, though freshers may also be considered. A degree or diploma in hotel management is preferred and would be an added advantage. Strong communication, customer handling, teamwork, initiative, and a polished professional appearance are important for success in this position.

Additional Information

This role requires a service-focused attitude, attention to detail, and the ability to remain energetic and self-driven while working with others. The candidate should consistently maintain a neat, professional presentation.