Graduate Commercial Associate

About Fresha

Fresha is an AI-driven operating platform built for the beauty, wellness, and self-care sector. It supports businesses ranging from salons and barbers to spas, medspas, fitness studios, and health practices.

The platform is relied on by millions of customers and businesses globally, with more than 140,000 businesses and 450,000 stylists and professionals using it worldwide. To date, it has handled over 1 billion appointments.

Headquartered in London, United Kingdom, Fresha also operates 15 offices across North America, EMEA, and APAC. Its consumer marketplace helps people discover, book, and pay for services with nearby businesses, while merchants use its all-in-one software and financial tools to run their operations.

Fresha’s product suite includes appointment scheduling, point-of-sale, client record management, marketing automation, loyalty tools, product inventory, and team management. The marketplace also supports business growth through online bookings, automated marketing, and integrations with major platforms such as Instagram, Facebook, and Google.

Role overview

Fresha is hiring a Graduate Commercial Associate to support its continued growth. The role reports to the Head of Sales for Europe and works closely with the Commercial team and potential partners, with a strong focus on generating new business.

This opportunity suits someone who enjoys a fast-moving environment, works well independently, welcomes challenge, and wants to make a measurable impact. The position is office-based in London and requires attendance five days a week in a dog-friendly workplace at The Bower, The Tower, 207 Old St, London, EC1V 9NR.

Key responsibilities

• Consistently meet and exceed sales targets and related KPIs.
• Reach out to key decision-makers through phone, email, and social channels to win new business, with occasional in-person meetings where appropriate.
• Pitch, demonstrate, and sell products and services to both prospective and existing partners.
• Manage the full sales journey from prospecting through to closing deals.
• Carry out cost-benefit and needs assessments with current and potential partners to ensure the solution aligns with their commercial goals.
• Work with internal teams to create a smooth partner experience.
• Share insight on market movement and industry trends.
• Act as a primary commercial contact for partners.
• Take on additional duties as required.

What Fresha is looking for

• At least 1 year of strong B2B sales experience with a proven record of success.
• Experience in SaaS, online marketplaces, or payment platforms is highly preferred.
• A self-starter who can build relationships and prospect effectively.
• Strong organisation, multitasking, prioritisation, and time-management ability.
• A naturally curious mindset with a willingness to keep learning and developing.
• Bonus: fluency in English plus another language.
• Bonus: previous exposure to the beauty and wellness industry.

Interview process

• Initial screening call with a member of the Talent team, lasting 30 minutes.
• Skills and experience interview with Team Leads, lasting 30 minutes.
• In-person presentation with Team Leads and the General Manager for the UK & Ireland, lasting 60 minutes.

Additional information

Fresha aims to complete the interview process and provide feedback within 2 weeks. Applications are reviewed manually by the Talent team, and while the target is to assess candidates within 7 days, high application volumes may sometimes extend this timeframe.

Inclusive workforce

Fresha states that it is building an inclusive culture where people from all backgrounds feel welcome and empowered to contribute. Applicants are considered fairly regardless of race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or other legally protected characteristics relevant to the hiring location.

If you need any accessibility support during the interview process or after joining, you are encouraged to share those requirements so the team can assist.

AI in hiring

Fresha may use AI tools to support parts of the recruitment process, including reviewing applications, analysing resumes, or assessing responses. These tools assist the recruitment team and do not replace human judgment, and final hiring decisions are made by people. Candidates can contact the company for more information about data processing.