Global Head of Human Resources

About Compass

Compass is a global BPO working remotely across the US, Latin America, and the Philippines. The company merges automation with human empathy to provide exceptional customer experiences for brands focused on customer lifetime value and high-resolution rates. Compass values agility and believes AI is meant to enhance employee skills, not replace them.

Position Overview

We seek an agile and strategic Global Head of Human Resources to design and lead our worldwide HR functions, focusing on managing a large global team of hourly remote call center staff. You will spearhead growth in a high-velocity startup atmosphere while nurturing an inclusive, engaging remote culture.

Key Responsibilities

• Develop and manage large-scale talent acquisition and onboarding processes across the US, LatAm, and the Philippines aligned with fluctuating client needs.
• Lead performance oversight, compensation strategy, and retention programs tailored for hourly remote call center employees.
• Collaborate with operations and technology departments to implement tools that automate and optimize HR procedures.
• Ensure compliance with varied international labor laws, payroll requirements, and cultural considerations. Manage vendor partnerships to maintain flawless global operations.
• Direct the assessment, rollout, and enhancement of human resource information systems (HRIS).
• Promote effective asynchronous communication and programs that foster connectivity, value, and empowerment within the distributed workforce.

Candidate Profile

• More than 10 years of senior HR leadership experience, preferably in BPO or fast-growing remote startups.
• Demonstrable expertise managing extensive hourly workforces across multiple time zones, including deep insights into LatAm and Philippine labor laws and markets.
• Exceptional adaptability with a proactive, builder-focused outlook thriving amidst uncertainty and rapid change.
• A strong operational approach that views people operations as a direct contributor to business results, customer value, and service metrics.
• Capability to use workforce data analytics for reducing turnover, optimizing labor, and forecasting staffing requirements.
• Thorough familiarity with contemporary HR technology platforms; knowledge of UKG software is a significant advantage.

Benefits

• Autonomy to establish and develop the people operations function of a growing multinational company.
• Completely remote work setup allowing location flexibility within the US.
• Competitive salary package complemented by comprehensive modern employee benefits.
• Collaborative, innovative culture characterized by rapid execution and low hierarchy.

Additional Qualifications

• Experience managing HR across multiple countries, focusing on compliance with regulations in the US and Philippines.
• Background in BPO, shared services, or growth-focused matrix organizations.
• Strong strategic HR acumen with a history of aligning people strategies with business goals, advising senior leaders effectively.
• End-to-end HR generalist expertise including talent acquisition, compensation, employee relations, learning & development, performance management, and HR operations.
• Executive-level leadership experience, such as Senior Director or Assistant Vice President, overseeing regional or global HR teams.
• Demonstrated success with organizational change management, talent development, and workforce planning across geographies.
• Highly skilled in stakeholder engagement, influence, and executive collaboration.