General Manager - Lending Products & Customer Outcomes

About Commonwealth Bank and ASB

ASB is committed to driving financial progress for all New Zealanders by providing strong lending solutions that support customer goals and sustainable business growth.

Role Overview

We are seeking an accomplished executive to lead our Lend & Protect portfolio, overseeing the strategy, performance, and risk management of ASB's lending products across home, personal, and business sectors. Reporting directly to the Executive General Manager of Personal Banking, this pivotal leadership role is based in Auckland, New Zealand.

Key Responsibilities

• Develop and implement the strategic vision for ASB's lending portfolio including home, personal, and business loans.
• Ensure delivery of optimal customer experiences, financial outcomes, and risk management throughout the entire lending value chain.
• Spot and capitalize on growth opportunities to enhance customer value while ensuring credit, compliance, and operational excellence.
• Guide the ongoing development of lending products, propositions, and customer journeys in alignment with evolving customer expectations and market trends.
• Balance commercial growth, profitability, and risk adherence consistent with ASB’s risk appetite.
• Collaborate across the enterprise to execute strategic initiatives, respond to regulatory changes, and implement product improvements.
• Lead and nurture a high-performing team dedicated to delivering superior outcomes for customers.

Candidate Profile

The ideal candidate is a seasoned senior executive with extensive experience in lending, product management, or portfolio leadership within financial services. Expertise in managing home lending, consumer lending, business lending, or lending portfolios is essential. Key qualities include:

• Proven leadership of large teams of 250+ employees with enterprise-wide impact.
• In-depth knowledge of lending products and comprehensive lending value chains.
• Accountability for customer, financial, and risk outcomes in sizeable lending portfolios.
• Strong familiarity with credit risk frameworks, regulatory compliance, and risk management.
• Successful track record in crafting and executing lending or product strategies within complex environments.
• Excellent commercial judgment, balancing growth ambitions with customer and risk considerations.
• Experience in executive stakeholder engagement and governance.

While familiarity with large-scale technology and transformation programs is advantageous, primary emphasis is on lending and product expertise with direct product or portfolio accountability.

Benefits and Culture

• Opportunity to influence lending strategies that shape customer experiences.
• Access to a high-performing leadership team with development opportunities.
• A culture that prioritizes inclusion, wellbeing, and professional growth.
• Comprehensive benefits including Southern Cross Health Insurance, generous leave options, wellbeing allowance, AIA Vitality program, and staff banking perks.

Location and Additional Information

This leadership role is based in Auckland, New Zealand. Candidates from across New Zealand and internationally are encouraged to apply. Relocation support may be offered for the right candidate.

Applicants from within the Commonwealth Bank Group should apply internally. Assistance is available for candidates requiring accessibility support.

Application Deadline

Applications close on 17 July 2026.