General Manager, Go-To-Market (APAC)

About Cyara

Cyara is a global leader in AI-driven customer experience assurance, aiding some of the world's top brands in delivering seamless and reliable interactions across voice, digital, messaging, and AI channels. Their platform annually optimizes hundreds of millions of customer journeys, enabling businesses to deliver exceptional customer experiences at scale.

With enterprises rapidly integrating agentic AI, Cyara ensures trustworthiness in such AI-driven conversations by testing AI agents with AI technology to detect inaccuracies, validate decisions, and guarantee compliance, preventing any failure from affecting end customers.

Working at Cyara offers the opportunity to influence the future of customer experience, collaborate with industry-leading brands, and join a passionate and talented workforce dedicated to enhancing every customer interaction.

Role Summary

We are searching for a General Manager for Go-To-Market (GTM) in the APAC region to spearhead and accelerate the organization's growth in Australia, New Zealand, and key Asian markets. Reporting directly to the Chief Revenue Officer and forming part of the senior leadership team, the incumbent will be responsible for boosting commercial success, customer retention, cultivating strategic partnerships, and providing organizational leadership.

The General Manager will lead and expand the current regional team, translating company strategy into actionable plans, building high-performing teams, and establishing a focused operational environment that ensures sustainable, predictable success.

Why Join Cyara

If you seek a workplace where your contributions matter, your development is fast-tracked, and your efforts make a tangible impact, Cyara is the place for you. Our global team embraces curiosity, collaboration, and ongoing learning. You will have opportunities to launch innovative ideas, tackle complex challenges, and learn alongside skilled colleagues worldwide.

Inclusion is fundamental at Cyara; we foster a culture where everyone is recognized, heard, and encouraged to contribute fully. Alongside competitive remuneration, employees benefit from extensive perks, flexible work arrangements, recognition schemes, and a focus on well-being, building a fulfilling and successful career environment.

Diversity, Equity, Inclusion and Belonging (DEIB)

Cyara is committed to cultivating an equitable workplace valuing diversity and inclusion. We strive to create an environment where each individual feels respected, empowered, and able to bring their authentic selves to work, contributing unique perspectives. Our policies and practices are continuously assessed to uphold DEIB principles, promoting a discrimination-free culture based solely on abilities regardless of legally protected characteristics.

Core Values

• Delivering Excellence: Customer-first approach with global collaboration and continuous improvement.
• Innovate Boldly: Embrace smart risks, set high standards, and learn from all experiences.
• Integrity First: Uphold humility, authenticity, respect for diversity, and trustworthiness.
• Embrace Curiosity: Encourage experimentation, learning, and growth within a dynamic setting.

Agency Policy

Only resumes submitted via the official Cyara Agency Portal with valid fee agreements and assigned requisitions are accepted. Direct contact to any Cyara employee outside Talent Acquisition by agencies is prohibited. Unauthorized resume submissions will be considered Cyara's property with no compensation payable.

AI in Hiring

Cyara utilizes artificial intelligence tools to assist in reviewing applications, analyzing resumes, and flagging inconsistencies, supplementing recruitment efforts. Nonetheless, final hiring decisions rest solely with human judgment. Candidates are welcome to inquire about data usage.