General Manager - Fairfield by Marriott Inn & Suites Lebanon

Job Overview

A rewarding opportunity is available for an experienced Hotel General Manager to lead and supervise the operations at Fairfield by Marriott Inn & Suites located in Lebanon, Indiana. This role demands strong leadership abilities, excellent communication, and coordination skills to ensure seamless hotel operations.

Primary Responsibilities

• Oversee all operational aspects of the hotel aligned with the organizational structure.
• Conduct regular meetings and briefings with departmental leaders to ensure consistent communication.
• Ensure adherence to operational controls, standard operating procedures, policies, and service excellence standards.
• Manage key hotel concerns including capital projects, customer service, and refurbishment initiatives.
• Address customer complaints and supervise service recovery protocols.
• Prepare, present, and execute the hotel's annual operating budget, marketing and sales strategies, as well as capital expenditure plans.
• Drive ongoing hotel profitability and ensure targets for revenue and guest satisfaction are met or exceeded.
• Make strategic decisions in the hotel's best interests and deliver on both short-term and long-term goals.
• Develop and implement cost-saving measures and continual improvement strategies.
• Demonstrate a strong understanding of Profit and Loss statements and proactively react with effective business strategies.
• Monitor daily business reports and make informed decisions accordingly.
• Ensure monthly financial forecasts for rooms, food & beverage, and general administration are accurate and on track.
• Maximize room revenue and hotel earnings through innovative sales tactics and yield management programs.
• Provide monthly financial reports to owners and stakeholders.
• Formulate plans and budgets covering revenues and expenses for ownership purposes.
• Assist with procurement of supplies and equipment and negotiate with third-party providers for essential goods and services.
• Serve as the final authority in hiring key personnel.
• Collaborate closely with Heads of Departments (HODs) to execute all activities and functions effectively.
• Oversee all departments, working daily with department leaders to ensure operational excellence.
• Develop the hotel executive team for career growth and professional development.
• Take responsibility for departmental outcomes and guest complaint resolution.
• Provide strong leadership to hotel team members.
• Lead business planning efforts comprehensively.
• Respond proactively to audit findings to promote ongoing improvements.
• Engage corporate clients and contribute to new client acquisition alongside the sales team as needed.
• Support residential sales efforts and foster promising sales opportunities.
• Ensure high standards of operation quality through internal and external audits.
• Maintain compliance with legal requirements such as legalization, Occupational Health & Safety Act, fire safety regulations, and other statutory obligations.

Qualifications

• Possess a university degree in hotel management or a related discipline.
• Demonstrated experience in opening, managing, or re-positioning hotels with a proven successful track record.
• Advanced proficiency with computer systems relevant to hotel operations.
• Minimum 15 to 20 years in hospitality industry with extensive experience in luxury and international hotel environments, preferably including remote locations.
• At least 5 to 10 years experience in roles as a General Manager or Assistant General Manager.

Additional Information

Qualified candidates are eligible for a $10,000 starting bonus and a company car. The hotel location is 410 Gateway Ave, Lebanon, IN 46052, United States.