GCX Commercial Teammate Entry

About eBay

eBay is a premier global ecommerce platform, revolutionizing how people shop and sell across over 190 markets. Committed to innovation and inclusivity, we empower millions of buyers and sellers worldwide and strive to foster a sustainable future for our customers, company, and planet.

At eBay, our culture thrives on authenticity, bold ideas, and diversity where everyone is welcome to bring their unique selves to work daily.

Role Overview

The Commercial Teammate (MSO Reactive) is dedicated to supporting prominent merchants and high potential sellers by addressing daily operational challenges via phone, chat, and email. This role involves collaboration with key internal teams such as Business Units and Trust teams to ensure sellers maintain high standards and promote healthy selling practices.

This position acts as the primary contact point for Account Managers, proactively engaging with sellers to resolve their concerns promptly and foster positive relationships.

Key Responsibilities

• Respond quickly and effectively to customer issues through email and chat channels; conduct outreach primarily via phone.
• Complete assigned tasks efficiently and within established timeframes.
• Work closely with team members to achieve business objectives and contribute to process improvements.
• Consistently meet or exceed quality and turnaround time targets with attention to detail.
• Follow established processes and service level agreements, including specific issue handling protocols.
• Serve as a trusted advisor to sellers and account managers on issues like defect reviews, technical problems, product concerns, and compliance with standards and policies that impact sales growth.
• Resolve barriers hindering merchant sales and growth on eBay, including defect removals, case reviews, and policy-related matters.
• Coach sellers proactively to prevent future issues and encourage adoption of eBay tools and procedures.
• Collaborate with internal partners including policy teams and technical staff for expedited problem resolution.
• Maintain detailed and accurate communications, building trust with customers and stakeholders.
• Share insights and findings with Account Managers and the wider team during regular meetings.
• Exhibit empathy, ownership, and professionalism when handling customer concerns and escalations.
• Use negotiation skills to advocate on behalf of eBay and its customers when necessary.
• Provide management with regular customer feedback.
• Conduct outbound communication campaigns to educate customers on new products and policies, support compliance and high-quality seller community development.
• Handle complex, escalated cases with thoroughness and care.

Required Qualifications and Skills

• Must have a graduation degree.
• Strong analytical and problem-solving abilities coupled with excellent probing skills.
• Exceptional multitasking capability and adaptability to changing environments.
• Proficient in Microsoft Office suite, especially PowerPoint and Excel.
• Ability to interpret data and deliver quality insights is an advantage.
• Effective team player with strong collaboration skills.
• Excellent time management, communication, and interpersonal skills.
• A proactive self-starter with a positive mindset.
• Ability to maintain professionalism under all circumstances.
• At least three years of experience in customer service, ecommerce, or managing email/chat support.

Additional Information

eBay upholds equal opportunity employment practices and welcomes applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or any other legally protected status.

Accommodations for applicants requiring assistance are available upon request.

eBay is committed to digital accessibility and responsible use of AI tools during the hiring process as detailed in our privacy policies.