Frontend Engineer Intern (TikTok Shop - Customer Service Platform) - 2026 Start (BS/MS)

About the team

The TikTok Shop business uses short-form video and live commerce to help people discover and buy value-driven, quality products. The broader goal is to create an enjoyable, efficient shopping experience while giving merchants reliable platform support across different commerce scenarios.

The Singapore e-commerce customer service engineering group builds the systems behind customer service operations management, with a focus on workforce management and quality assurance. The team partners closely with product teams to deliver advanced operational tooling and works on large-scale, complex systems that offer strong technical growth and frequent cross-functional collaboration.

Role overview

This internship is intended for students joining in 2026. It is designed to provide real-world exposure, hands-on engineering experience, and the chance to work on meaningful frontend systems within the customer service platform.

Applications are reviewed on a rolling basis, so early submission is encouraged. Each candidate may apply for up to two roles across the company and its affiliates worldwide, and applications will be considered in the order submitted. Credit-bearing internship registration may be supported if it matches school requirements and receives company approval.

To qualify for this internship, candidates must be available for one of the following periods: May to August 2026, with onboarding by 11 May 2026.

Responsibilities

• Contribute to the definition and development of product requirements for the customer service platform.
• Maintain and enhance frontend systems for the customer service platform, with an emphasis on producing clean, reliable, and high-quality code.
• Take part in technical solution planning, engineering research, and evaluation of newer frontend technologies.
• Work closely with teams across the organization to keep projects moving smoothly and collaboratively.

Requirements

• Currently enrolled as an undergraduate or postgraduate student pursuing a degree or master’s program in software development, computer science, computer engineering, or a closely related technical field.
• Strong grasp of core computer science concepts such as operating systems and data structures and algorithms.
• Hands-on coding experience within the JavaScript ecosystem, including technologies such as TypeScript, Vue, or React.
• Working knowledge of essential frontend technologies such as HTML5 and CSS3.
• Familiarity with frontend engineering tools will be considered an advantage.

Additional information

Applicants should note that they can submit applications for a maximum of two positions globally within the company and its affiliates. The hiring process follows a rolling review approach, and candidates are encouraged to apply as early as possible.

This role supports credit-bearing internship arrangements, subject to school rules and company approval.

Questions about the role may be directed to apac-earlycareers@tiktok.com.

About TikTok

TikTok is a short-form mobile video platform with a mission to inspire creativity and bring joy. Its global headquarters are in Los Angeles and Singapore, with additional offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why join us

The company values curiosity, humility, resilience, and a builder mindset. Team members are encouraged to learn quickly, innovate continuously, and create meaningful impact in a fast-growing environment.

Diversity & inclusion

TikTok aims to provide an inclusive workplace where people are valued for their skills, experience, and perspectives. The organization is committed to reflecting the diversity of its global community and building an environment where different voices are welcomed and respected.