Front Store Supervisor - Hourly Full-Time with Flexible Shifts

About the Role

Become part of a community-focused, locally managed store providing health, beauty, and convenience products while prioritizing customer satisfaction at every touchpoint.

Key Responsibilities

• Oversee customer service activities including cashier management, cash handling, and merchandising tasks.
• Ensure compliance of cashier and merchandising teams with all store policies and operational guidelines.
• Conduct training and continuous coaching of cashiers and merchandisers.
• Implement all loss prevention protocols, manage daily cash office inventory, track cashier activities, and adhere to PC Optimum procedures.
• Maintain a professional image for store employees in line with Uniform Policy.
• Respond to customer inquiries such as product locations and rainchecks, and resolve issues including refunds and exchanges within established guidelines.
• Promote customer satisfaction surveys to gather feedback.
• Maintain clean, well-organized shelves with appropriate stock rotation and assist with setting up or dismantling product displays as directed.
• Uphold store standards for cleanliness, image, and health and safety regulations.
• Perform clerical and banking activities as required, and comply fully with store policies and loss prevention measures.
• Step in for cashier duties when necessary and carry out other relevant tasks as assigned.

Candidate Qualifications

• Strong planning, sound judgement, and decisive decision-making skills.
• Ability to independently organize store operations.
• Problem-solving aptitude essential to enhance customer satisfaction.
• Basic computer proficiency and organizational capabilities.
• Effective time management skills.
• Familiarity with store products and supplies.

Additional Information

This position is part of Shoppers Drug Mart’s Associate-Owner network, allowing work under a local business owner with the backing of a national brand. Benefits include a purchase discount program, flexible scheduling, competitive remuneration, and learning opportunities via an online academy.

The company values diversity and inclusiveness reflecting the community it serves and offers accommodations for applicants and employees with disabilities. Compliance with legal and ethical standards is fundamental, as outlined in the Code of Conduct.