Front Store Supervisor, Hourly Full Time Flexible Shifts

Role overview

This position supports a locally owned retail pharmacy store by overseeing front-store customer service activities and helping ensure the customer experience stays at the center of daily operations. The role focuses on managing cash-related functions, cashier and merchandising support, and maintaining smooth store execution.

Key duties

• Lead and support cashier and merchandising staff, making sure store policies and operating standards are followed.
• Provide training, direction, and ongoing coaching to team members in their day-to-day responsibilities.
• Monitor loss-prevention practices, cash office inventory, cashier tracking, tracking sheets, and PC Optimum procedures.
• Ensure store staff maintain a professional appearance in line with the uniform policy.
• Respond to customer questions about product locations, rainchecks, and similar store inquiries.
• Handle customer concerns such as refunds and exchanges by following approved guidelines.
• Encourage customer participation in the CSI Survey.
• Keep shelves tidy, clean, organized, and properly rotated.
• Set up and remove product displays as directed by the AFSM/FSM.
• Maintain housekeeping standards and an overall store image that meets expectations.
• Follow health and safety requirements at all times.
• Carry out clerical and banking tasks when needed.
• Support cashier work whenever required and complete other assigned duties.

Qualifications and working style

• Good judgment, planning, and decision-making abilities are important for this role.
• Independent thinking is needed to help organize and manage the store effectively.
• Strong problem-solving ability is necessary to keep customers satisfied.

Experience and knowledge

• Comfort using computers.
• Well-organized with strong time-management habits.
• Familiarity with products and store supplies.

Additional information

This is an existing vacancy based in Nanaimo, British Columbia, Canada. The role is offered by a locally owned and operated store within a national retail network. Flexible and varied schedules, a purchase discount program, competitive pay, and online learning through Academy are highlighted as benefits of working in the store network. The employer states that accommodation can be provided on request for applicants and colleagues with disabilities. The company also notes that it uses artificial intelligence to help screen, assess, and/or select applicants for this position. The posting references Canada’s diversity, the company’s Code of Conduct, and compliance with applicable laws. Internal reference codes: J2WFSM, J2WRTL, #EN, #FS, #SDMR, #BC.

Compensation

The hiring range is CAD 18.25 to CAD 18.50 per hour. Pay may also depend on the candidate’s experience and knowledge, along with the geographic region where the job is located.