Front Store Supervisor, Hourly Full Time Day

Role overview

This position supports a community store that provides health, beauty, and convenience services, with a strong focus on the customer experience.

The main purpose of the job is to oversee customer service operations, including cash handling, cashier support, and merchandising activities.

Human resources

• Make sure cashier and merchandising team members follow store rules and operating processes.
• Provide training to cashiers and merchandisers on their day-to-day duties.
• Offer continuous coaching, support, and direction as needed.

Loss prevention

• Apply all required loss prevention practices across the store.
• Oversee daily cash office inventory and cashier monitoring records.
• Maintain tracking sheets and support PC Optimum-related procedures.

Customer service

• Ensure staff represent the store professionally and follow the uniform policy.
• Respond to customer questions about product locations, rainchecks, and similar concerns.
• Handle customer complaints and service issues within the approved guidelines, including refunds and exchanges.
• Encourage customers to complete the CSI survey.

Merchandising

• Keep shelves tidy, clean, and properly rotated.
• Set up and remove product displays as instructed by the AFSM or FSM.

General duties

• Maintain housekeeping standards and uphold the store’s overall appearance.
• Follow all health and safety rules.
• Support clerical and banking tasks when required.
• Observe store policies and procedures at all times.
• Follow loss prevention rules and ensure they are carried out in the store.
• Complete additional tasks as assigned, including cashier work when needed.

Qualifications and working style

The role calls for sound planning, good judgement, and strong decision-making ability. It also requires independent thinking, especially when organizing store operations, along with problem-solving skills to help maintain customer satisfaction.

Experience and capability

The ideal candidate should be comfortable using computers, stay organized, manage time efficiently, and have familiarity with products and supplies.

Benefits and workplace

Each store is owned by a local Associate-Owner, so you will be supporting a neighbourhood business while benefiting from a national brand. The role includes access to a purchase discount program, flexible and varied schedules, competitive pay, and online learning through Academy.

You will have the chance to take more ownership of your work and contribute to the care of patients, coworkers, customers, and the wider community.

The organization values diversity and aims to reflect the communities it serves. Accommodation can be provided upon request for applicants and colleagues with disabilities.

Compliance with laws and doing the right thing are considered part of the company’s Code of Conduct.

Compensation

The hiring pay range for this role is $18.60 to $21.00 per hour. Final compensation may vary based on experience, knowledge, and the geographic location of the role.

Additional information

This posting is for an existing vacancy. The employer also uses artificial intelligence to help screen, assess, and/or select applicants for this role.