Front Store Supervisor

Role overview

This position supports a locally owned Shoppers Drug Mart store in delivering health, beauty, and convenience services to the community, with the customer experience at the centre of day-to-day operations.

Summary

The Front Store Supervisor is responsible for overseeing customer service activities, including cash handling, cashier operations, and merchandising support.

Human resources

• Make sure cashier and merchandising team members follow store policies and operating procedures.
• Provide training to cashiers and merchandisers on their assigned tasks.
• Offer continuous direction, support, and on-the-job coaching.

Loss prevention

• Help ensure loss prevention measures are in place and followed.
• Manage daily cash office inventory, cashier tracking, tracking sheets, and PC Optimum processes.

Customer service

• Ensure employees maintain a professional appearance and follow the uniform policy.
• Handle customer questions about product locations, rainchecks, and related store information.
• Resolve customer concerns in line with approved procedures, including refunds and exchanges.
• Support promotion of the CSI Survey.

Merchandising

• Keep shelving clean, orderly, and properly rotated.
• Set up and remove product displays as directed by the AFSM or FSM.

General duties

• Maintain store housekeeping and presentation standards.
• Follow all health and safety requirements.
• Complete clerical and banking tasks when needed.
• Adhere to all store policies, procedures, and loss prevention requirements.
• Carry out additional duties as assigned, including cashier support when required.

Qualifications and working style

This role calls for sound planning, good judgment, and confident decision-making. It also requires independent thinking, especially when organizing the store, along with strong problem-solving ability to support customer satisfaction.

Experience and job fit

The position requires someone who is comfortable using computers, stays organized, manages time efficiently, and has familiarity with products and supplies.

Additional information

Each store is run by an Associate-Owner, so you will be working for a local business owner with support from a national brand. The store offers a purchase discount program, flexible and varied schedules, competitive pay, and online learning through Academy.

You will be expected to take ownership of your work and support patients, co-workers, customers, and the surrounding community.

The company values diversity and aims to reflect the communities it serves in hiring, products, and workplace culture. Accommodation is available on request for applicants and colleagues with disabilities.

Compliance with laws is considered part of doing the right thing and is embedded in the Code of Conduct.

Compensation and hiring note

The hiring range for this role is $18.00 to $20.10 per hour. Pay may vary based on the candidate’s experience, knowledge, and the geographic region of the position. This posting relates to an existing vacancy. The company also uses artificial intelligence to help screen, assess, and/or select applicants for this role.

Reference codes

J2WFSM; J2WRTL; #EN; #FS; #SDMR; #ON