Front Office Supervisor (Saudi Nationals Only)

About the Company

Becoming part of Accor means joining a global leader in responsible hospitality, with over 45 brands, 5,600 hotels, and 10,000 restaurants in 110 countries. Each brand fosters its own unique identity, encouraging you to thrive as a Heartist® — someone who truly embodies hospitality with passion and heart. The organization provides a nurturing workplace that supports personal growth, career exploration, and professional advancement both locally and internationally, along with exclusive benefits and recognition.

Role Overview

The Front Office Supervisor will oversee the Reception team during shifts, ensuring smooth operations and completion of daily assignments. This role acts as the primary liaison between the Front Office and essential departments including Butler, Housekeeping, and Engineering.

Key Responsibilities

• Maintain and update the Logbook regularly and verify proper functioning of equipment.
• Uphold a professional, neat appearance along with a friendly and positive attitude at all times.
• Supervise daily activities and provide reports to management.
• Participate in and oversee team training sessions.
• Ensure adherence to fire safety and first aid procedures.
• Address guest complaints promptly and escalate issues to supervisors as needed.
• Implement and manage Front Office operating standards and procedures.
• Collaborate respectfully with team members and different departments.
• Possess thorough knowledge of hotel services and daily front office operations.
• Ensure panic reports are generated at least twice during each shift.
• Manage guest arrivals including room assignments and special requests, coordinating with relevant departments.
• Execute guest check-in and update guest information accurately.
• Handle cashiering duties such as foreign exchange and night audit tasks, ensuring payment settlements upon guest departure.
• Manage walk-in reservations and calls when the reservations section is closed.
• Deliver courteous, prompt assistance and respond to guest inquiries effectively.
• Issue room keys securely and control guest access.
• Communicate guest messages efficiently.
• Provide support at the information desk, foreign exchange, night audit, and business center as assigned.
• Review and ensure all paymasters are settled.
• Maintain daily reception reports and documents in an organized manner.
• Engage guests actively, maintaining eye contact and acknowledgment at the front desk.
• Ensure smooth handover of all relevant information between shifts.
• Coordinate VIP information with relevant departments and management.
• Uphold impeccable grooming standards.
• Encourage and execute upselling initiatives.
• Perform additional reasonable tasks as assigned.

Candidate Requirements

• Highly motivated and proactive with strong organizational skills.
• Excellent interpersonal abilities and a team-oriented mindset.
• Positive demeanor and effective communication skills.
• Adaptable, creative, and committed to professional standards and ethics.
• Proficient in both English and Arabic, verbally and in writing.
• Capability to manage multiple tasks calmly in a fast-paced environment.
• Willingness to work flexible hours.
• Hospitality diploma is advantageous.
• Familiarity with Property Management Systems and Windows operating systems.
• Prior customer service experience is desirable.
• Demonstrated competency in handling cash accurately.

Experience

At least one year of supervisory experience within a luxury hotel setting is required.

Additional Information

This position is exclusively for Saudi nationals. The location is remote in Ţurayf, Northern Frontier, Saudi Arabia.