Front Office Executive

About Kyzen Hotel

Kyzen Hotel is a three-star establishment situated in Hyderabad's bustling Hitech City, blending comfort with practicality. It offers guests a modern and sophisticated environment equipped with contemporary amenities and well-furnished rooms. The hotel's mission is to create a welcoming atmosphere that ensures excellent guest experiences for business and leisure travelers alike.

Role Overview

The Front Office Executive will work full-time on-site at Kyzen Hotel in Hyderabad. This role primarily involves managing the reception desk, welcoming guests, handling the check-in and check-out process, responding to phone inquiries, and managing room allocations and payments. The position demands precise record-keeping of guest information and delivering courteous, timely customer service. Coordination with various hotel departments is essential to maintain smooth daily operations. The executive will also uphold the hotel's professional and hospitable environment standards.

Candidate Qualifications

• Possess excellent interpersonal skills with a strong focus on customer satisfaction.
• Experienced in receptionist duties including reservation management and front desk operations.
• Strong communication skills with clarity in both speech and writing.
• Capable of providing effective customer service and resolving guest concerns promptly.
• Familiarity with standard front office procedures and basic hotel management software.
• Preferable to have hospitality industry experience, basic computer knowledge, and flexibility to work shifts including weekends and public holidays.
• Minimum educational qualification of high school diploma or higher education in hospitality or related disciplines.