Front Office Associate - JW Marriott Bengaluru Prestige Golfshire Resort & Spa

About the Role

Join JW Marriott Bengaluru Prestige Golfshire Resort & Spa as a Front Office Associate, delivering exceptional guest service and supporting smooth front desk operations. This position is based on-site in Bengaluru, Karnataka.

Key Responsibilities

• Manage guest check-ins and check-outs efficiently by confirming reservations, allocating rooms, issuing and activating room keys.
• Handle all payment methods, including room charges, cash, checks, debit, and credit transactions accurately.
• Address guest inquiries, requests, and concerns via calls, messages, and in person with professional communication.
• Coordinate with Housekeeping to monitor room readiness for guest arrivals.
• Inform guests and visitors about parking procedures, arranging bell or valet services as required.
• Provide guests with directions and information about the property and local area attractions.
• Generate daily operational reports such as arrivals and departures, ensure special requests are noted, and verify report accuracy.
• Complete cashier and closing reports in the system; count bank funds at shift start and end, reconcile receipts according to accounting standards.
• Maintain adherence to company safety and security protocols; report accidents or unsafe conditions to management promptly.
• Uphold company policies regarding appearance, confidentiality, and asset protection.
• Deliver warm, anticipatory service to guests, including assistance to those with disabilities, maintaining a welcoming atmosphere.
• Use clear and courteous communication, including proper telephone etiquette.
• Build positive professional relationships with colleagues and comply with quality assurance standards.
• Be capable of standing, sitting, or walking for extended durations and handling light physical tasks under 10 pounds.
• Perform additional job-related duties as directed by supervisors.

Candidate Profile and Qualifications

• Education: Minimum of a high school diploma or G.E.D.
• Experience: No prior work or supervisory experience required.
• Certification: None required.

Additional Information

• Job Number: 26090286
• Job Category: Rooms & Guest Services Operations
• Location: Nandi Hills Road, Karahalli Post, Bengaluru, Karnataka, India 562164
• Schedule: Full Time
• Position Type: Non-Management

Diversity and Inclusion

Marriott International champions equal opportunity, valuing diverse backgrounds and experiences. The company ensures a respectful workplace free from discrimination across protected characteristics including disability and veteran status.

About JW Marriott

As part of Marriott International's luxury portfolio, JW Marriott encompasses over 100 premium properties globally. The brand prioritizes associate well-being and fosters a collaborative community spirit. Associates benefit from comprehensive training, growth opportunities, and a culture that embraces genuine hospitality—"The JW Treatment™." By joining JW Marriott, you become part of a global team committed to excellence and personal development.