Front of House Team Member

About the Role

At wagamama, we're passionate about great food and a lively atmosphere. Our fast-paced environment thrives on genuine interactions and seamless teamwork, with no scripts or forced conversations. From the moment guests enter until their last bowl is cleared, your role will be to bring energy and warmth to each service.

Responsibilities

• Greet and welcome guests warmly upon arrival.
• Bring the menu to life by sharing information and making sincere recommendations.
• Maintain smooth and efficient service flow throughout the shift.
• Stay calm and attentive, anticipating needs especially during busy periods.
• Pay close attention to details and ensure quality in all guest interactions.
• Support and contribute positive energy to the team dynamic.

Candidate Profile

• Passionate about making guests feel valued and cared for.
• Enthusiastic about discussing food and providing honest recommendations.
• Comfortable working in a vibrant, fast-moving environment.
• Capable of staying focused and proactive under pressure.
• Detail-oriented and committed to excellence.
• A team player who brings positive energy.

Benefits and Perks

• Paid biweekly, including a share of customer tips (note: tips vary and are not guaranteed nor part of wages).
• Flexible scheduling to accommodate your personal life.
• Early access to up to 30% of your earnings before payday through wagestream.
• Complimentary meals during shifts with access to the entire menu, plus 50% discount when off duty.
• Industry-leading family-friendly policy offering 26 weeks full pay plus 13 weeks half pay for new parents.
• Customized Pangaia-designed uniform, allowing personal style.
• Exclusive first access to newly released menu items.
• Fun social events, various perks, and career growth opportunities within the company.
• Additional benefits including pension, paid holidays, training, staff discounts, cycle-to-work scheme, gym membership discounts, and long service awards.

Additional Information

We pride ourselves on being a disability confident employer and encourage applicants from all backgrounds. After applying, candidates will receive an immersive assessment via email and should complete it within three days. We value diversity and inclusion, ensuring everyone has a place at our table.

Tip Policy: 100% of tips collected are distributed among the team members. Tip amounts depend on individual restaurant performance and are discretionary from guests, not guaranteed or considered as wages by the company.