Front of House Team Member

Role overview

Wagamama is looking for a full-time Front of House Team Member in Braintree, England. The restaurant is fast-paced, energetic, and focused on giving guests a lively and welcoming experience. The role is centered on genuine service rather than scripted interactions, with an emphasis on warm greetings, real conversation, and teamwork.

In this position, you will help create the atmosphere of the restaurant from the moment guests arrive until they leave. You’ll be an important part of keeping each shift running smoothly while making sure every guest feels looked after.

What you’ll be doing

You’ll support front-of-house service by welcoming guests, guiding them through the menu, and helping maintain a steady flow of service throughout the shift. The role suits someone who enjoys being active, working with people, and staying in the center of the action.

What the role suits

• People who enjoy making others feel comfortable and valued
• Those who like talking about food and making thoughtful recommendations
• Individuals who do well in busy, high-energy settings
• Anyone who stays composed, alert, and proactive when service gets hectic
• People who pay attention to details and take pride in doing things properly
• Team players who bring positive energy to the workplace

Benefits and perks

• Pay every two weeks, plus a share of tips
• Flexible scheduling to support your lifestyle
• Access to up to 30% of earnings before payday through Wagestream
• Free meals while on shift, including anything on the menu, plus 50% discount when not working
• Family-friendly policy with 26 weeks at full pay and 13 weeks at half pay for new parents
• Pangaia-designed uniform that can be styled to suit you
• Early access to new menu launches
• Social events, perks, and opportunities to progress
• Pension, holiday, training, discounts, cycle to work scheme, discounted gym memberships, and long service awards

Additional information

Because applications are received in high volumes, candidates will be sent an email assessment after applying. This assessment should be completed within 3 days.

The employer is proud to be a Disability Confident employer and aims to provide an inclusive place for everyone.

All tips are shared with the team, and 100% of tips go to staff. Tip amounts can vary by restaurant. Tips are left entirely at the guest’s discretion and are not treated as wages or guaranteed by the company.

Feed Yourself, Feed Others.