Front of House Team Member

Role Overview

At wagamama, we believe food is life, and we pride ourselves on an energetic and fast-paced environment focused on delivering excellent experiences. We avoid scripted service, instead opting for warm greetings, genuine conversations, and teamwork that keeps the restaurant lively from start to finish.

As a Front of House Team Member, you will be central in making each shift unique and enjoyable. Your responsibilities include welcoming guests, presenting the menu enthusiastically, and ensuring smooth service flow throughout the shift. If you enjoy being part of a vibrant atmosphere, love good food, and thrive on collaboration, this role is made for you.

Ideal Candidate Attributes

• Enjoys making guests feel welcomed and cared for
• Passionate about food and confident in recommending dishes
• Thrives in a fast-moving, bustling environment
• Stays calm, alert, and proactive during busy periods
• Attentive to details and committed to accuracy
• Contributes positive energy and values teamwork

Benefits and Perks

• Biweekly salary with shared tips (100% of tips distributed to team; tip amounts vary and are discretionary)
• Flexible scheduling to suit personal commitments
• Access up to 30% of earnings in advance through Wagestream
• Complimentary meals during shifts from any menu item and 50% off when off duty
• Industry-leading family-friendly leave policy (26 weeks full pay plus 13 weeks at half pay for new parents)
• Customized Pangaia-designed uniform to express your personal style
• Opportunity to sample new menu items before public release
• Participation in company events, perks, training, pension schemes, holiday entitlements, cycle-to-work program, discounted gym memberships, and long service awards

Additional Information

Upon application, candidates will receive an immersive assessment via email, which must be completed within three days. The company celebrates inclusivity and is a disability confident employer, ensuring an inviting environment for everyone. Tips are entirely paid to team members but are not guaranteed or included in wages.