Front of House Team Member

About Carluccio's

Carluccio's brings authentic Italian cuisine combined with a warm and inviting dining atmosphere. The brand prides itself on passionate team members who contribute to exceptional dining experiences.

Role Overview

As a Front of House Team Member, you will serve as the welcoming face of the restaurant, delivering outstanding guest service and ensuring a memorable visit for every customer.

Key Responsibilities

• Warmly greet guests, manage reservations, and seat customers ensuring comfort and readiness for their meals.
• Provide excellent service by taking orders, making thoughtful menu suggestions, and delivering dishes with genuine Italian hospitality.
• Engage with patrons to create a personalized and enjoyable experience for both new and returning guests.
• Work closely with kitchen and team members to maintain smooth service flow and excellent guest satisfaction.
• Efficiently and accurately handle customer payments to complete dining experiences seamlessly.
• Maintain a clean, organized, and welcoming dining environment to uphold the restaurant’s ambiance.

Benefits and Perks

• Enjoy 50% discount on total bills for you and up to five friends across all brands.
• Access exclusive discounts from numerous online and high-street retailers, including restaurants, via the BRG Spark App.
• Receive 20% off at Carluccio's retail gift shop and deli.
• Utilize Wage Stream for access to early wages when needed.
• Earn bonuses through a referral program by introducing friends to join the team.
• Take advantage of career growth opportunities within a diverse hospitality group.
• Flexible working arrangements tailored to your lifestyle.

Company Values

• Honesty: Always conduct yourself with integrity.
• Hard Work: Commit fully and put forth your best effort each day.
• Hunger: Strive constantly for personal and professional development.
• Heart: Show genuine care for colleagues, guests, and the wider community.

Additional Information

Carluccio's Bluewater location offers a relaxed dining experience with classic Italian dishes prepared from fresh, high-quality ingredients.

Desired Skills

• Strong communication abilities
• Experience in fast-paced environments
• Proven customer service skills
• Effective teamwork capabilities