Front Of House Team Member

About Madhu's

Madhu's Limited is a well-established hospitality company in London with more than 45 years of expertise in providing excellent dining and service. The company operates six restaurants across London, consisting of four fine dining locations and two brasseries, as well as an international restaurant in Istanbul, Turkey. Additionally, Madhu's features a prestigious catering division delivering superior dining experiences for various events. Known for merging traditional culinary roots with contemporary elegance, the company consistently offers memorable experiences for its patrons, fostering growth through innovation, reliability, and dedication to quality.

Role Overview

The Front Of House Team Member will be responsible for welcoming customers, managing bookings and walk-in guests, and delivering attentive table service. Key duties include greeting and seating guests, providing menus, taking food and drink orders, and liaising with the kitchen and bar teams to ensure prompt service. The position also involves maintaining a tidy and organized dining area, setting and clearing tables, processing transactions, and professionally addressing guest questions or concerns. Upholding Madhu's service standards, supporting special events and private gatherings, and collaborating with colleagues to ensure a seamless, high-quality guest experience are essential parts of this role. This is a full-time position requiring on-site presence in London.

Qualifications and Skills

• Proven strong customer service and hospitality abilities to create a welcoming and professional environment for guests.
• Effective communication and interpersonal skills to confidently interact with a diverse range of customers and team members.
• Experience in table service duties including taking orders, serving food and beverages, and handling payments via POS systems.
• Commitment to maintaining high cleanliness, organization, and presentation standards in the dining and front of house areas.
• Team-oriented mindset with a positive attitude and readiness to support colleagues during busy periods and special functions.
• Attention to detail, reliability, punctuality, and adherence to company policies and health and safety protocols.
• Previous experience in front of house or restaurant roles within fine dining or high-volume settings is highly advantageous.
• Flexibility to work during evenings, weekends, and public holidays as demanded by the hospitality sector.
• Basic numeracy skills for processing payments; proficiency in additional languages is a plus.