Front Of House Catering Supervisor

About the Role

Aramark Ireland, a leading provider of food, facilities management, and hospitality services, is seeking a dynamic and customer-oriented Front of House Catering Supervisor to join their team in Cork. This role is ideal for an experienced hospitality professional passionate about delivering exceptional service and leading teams in a fast-paced atmosphere.

Key Responsibilities

• Deliver exceptional customer service to all clients and guests.
• Ensure the front of house areas are well-merchandised according to the unit's standard operating procedures.
• Oversee the daily smooth operation of the catering facility.
• Manage customer interactions, including handling requests, feedback, and complaints effectively.
• Complete weekly administrative tasks such as bookwork.
• Manage cash handling and related processes responsibly.
• Maintain cleanliness and upkeep of front of house areas at the highest standards.
• Implement HACCP procedures alongside Health and Safety regulations.
• Ensure compliance with all food safety and hygiene standards within the facility.

Candidate Requirements

• Fluency in English with strong verbal and written communication skills.
• At least one year of experience in a supervisory or assistant management role within a high-end café, coffee shop, restaurant, or hospitality environment.
• Certified in HACCP and Food Safety with a solid understanding of food hygiene and compliance requirements.
• Proven leadership abilities to motivate, develop, and manage a team effectively.
• Strong customer service skills paired with a commitment to delivering a superior customer experience.
• Experience in merchandising, brand promotion, and supporting marketing initiatives is advantageous.
• Excellent attention to detail and dedication to maintaining high standards.
• Competent in cash handling and financial management, with good computer literacy.
• Effective problem-solving skills and the ability to work independently under pressure and meet deadlines.
• A proactive team player who thrives in a dynamic, customer-centric environment.

Additional Information

Due to the nature of the business, the role may include additional duties as required to support operational needs.