Front Desk Sales & Customer Service Executive

About World Padel Academy

World Padel Academy (WPA) is dedicated to delivering outstanding padel experiences and fostering a community for players of all ages and skill levels. With clubs across the UAE, Bahrain, and the UK, WPA continuously expands by offering premium coaching, top-class facilities, engaging tournaments, and distinguished customer service.

Role Summary

We are hiring a proactive Front Desk Sales & Customer Service Executive at our Al Rahmaniya club in Sharjah. As the initial point of contact, you will ensure visitors and members feel welcomed while handling the club’s daily administrative and operational tasks. Your role also includes sales support, lead follow-ups, event coordination, and maintaining seamless communication within the team.

Key Duties

• Welcome all visitors courteously and reduce waiting times at the reception.
• Politely manage all incoming calls, responding to general queries and directing calls appropriately.
• Promptly engage with potential clients generated from marketing efforts, making first contact within 12 hours and conducting follow-ups according to company policies.
• Record client interactions and enquiries meticulously in the designated systems.
• Handle payment processes accurately following company financial guidelines.
• Maintain up-to-date records for new enquiries and registrations, ensuring data is shared with relevant teams.
• Use booking platforms such as Playtomic or Padelmates proficiently to manage reservations and client data.
• Assist with the organisation and execution of club events, social sessions, leagues, and tournaments, including registration and scheduling tasks.
• Collaborate with coaches, operational staff, and management to ensure successful tournament and event delivery.
• Monitor and report daily occupancy statistics from previous days’ activity.
• Coordinate meeting room bookings and follow up on scheduling requests.
• Provide general administrative support to the support services team as necessary.
• Ensure the reception area remains tidy, organised, and professional.
• Maintain confidentiality and professionalism when handling all customer and company information.

Desired Qualities and Skills

• Strong verbal communication skills and professional telephone etiquette.
• Familiarity with booking management tools like Playtomic or Padelmates.
• Attention to detail with the ability to manage multiple priorities efficiently in a busy environment.
• A customer-centric approach with strong relationship-building abilities.
• Consistent adherence to company protocols, policies, and service levels.
• Fluency in English is mandatory; proficiency in Arabic is considered a significant advantage.

Performance Indicators

• Contact 100% of new leads from marketing and advertising within a 12-hour window.
• Deliver professional assistance during events, leagues, socials, and tournaments.
• Maintain high accuracy in bookings, client registrations, and record keeping.
• Submit prompt reports on occupancy, pending payments, and customer service issues.
• Ensure complete compliance with company guidelines on payments, data confidentiality, and protection.

Why Work with WPA?

• Join a fast-growing, internationally expanding sports organisation.
• Play an integral role at the evolving Al Rahmaniya facility in Sharjah.
• Work collaboratively with a motivated team dedicated to excellent customer experiences.
• Opportunities for professional growth within a company that values teamwork and continuous improvement.