Front Desk Sales & Customer Service Executive

About World Padel Academy

World Padel Academy (WPA) is dedicated to delivering exceptional sporting experiences and fostering a vibrant community for people of all ages and skill levels to enjoy padel. With established clubs across the UAE, Bahrain, and the UK, the academy continues to expand by offering top-tier coaching, premium facilities, competitive tournaments, and outstanding customer service.

Role Overview

Based at the Al Quoz club in Dubai, the Front Desk Sales & Customer Service Executive serves as the initial point of contact for members, guests, and prospective clients. This position plays a vital role in ensuring a welcoming environment and smooth daily club operations, along with supporting sales initiatives, managing lead generation, coordinating events, and providing administrative assistance to uphold exceptional service standards.

Key Responsibilities

• Welcome all visitors professionally and warmly while minimizing waiting times at reception.
• Manage incoming calls, courteously screening and directing enquiries to appropriate staff or departments.
• Handle general inquiries and ensure efficient call routing for timely resolution.
• Engage with potential new clients sourced through marketing efforts, ensuring initial contact within 12 hours and subsequent follow-up aligned with company guidelines.
• Accurately document all client communications, enquiries, and follow-up actions using relevant systems.
• Process all payments in strict adherence to company financial policies.
• Maintain updated records of enquiries and registrations, coordinating data sharing with relevant teams.
• Utilize booking and scheduling platforms such as Playtomic or Padelmates to manage client appointments and information effectively.
• Assist in organizing and facilitating events, social sessions, leagues, and tournaments, including participant registration and front desk support.
• Collaborate with coaching, operations, and management teams to ensure successful event execution.
• Monitor and report daily occupancy statistics accurately.
• Arrange and follow up on meeting requests, including room bookings.
• Provide general administrative support to the support services team as needed.
• Ensure that the reception area remains clean, well-organized, and professional at all times.
• Handle all customer and organizational information confidentially and professionally.

Candidate Profile

• Excellent verbal communication and interpersonal skills with a professional phone etiquette.
• Familiarity with booking management software such as Playtomic or Padelmates.
• High attention to detail with the ability to manage multiple tasks effectively in a dynamic environment.
• A customer-centric approach capable of establishing and nurturing strong client relationships.
• Consistent adherence to company policies, procedures, and service standards.
• Fluent in English; knowledge of Arabic is a significant advantage.

Performance Indicators

• Contacting all new marketing-generated leads within 12 hours.
• Providing professional assistance during events, leagues, social gatherings, and tournaments.
• Maintaining high accuracy in bookings, registrations, and client data.
• Prompt reporting on occupancy rates, outstanding payments, and service issues.
• Complete compliance with policies concerning payments, confidentiality, and data protection.

Why Choose World Padel Academy?

• Join a growing, international sports organization with ambitious goals.
• Contribute significantly at the expanding Al Quoz club in Dubai.
• Collaborate with a dedicated team passionate about delivering superior customer experiences.
• Opportunity to develop your career in a professional environment that values teamwork and continuous learning.