Front Desk Medical Receptionist - Celebration Obstetrics & Gynecology in St. Cloud, FL

About Celebration Health & Wellness

Celebration Health & Wellness is a busy private practice specializing in Women’s and Children’s Health in St. Cloud, FL. With a team boasting over 25 years of combined expertise, we prioritize compassionate and excellent care for our patients. At Celebration Obstetrics & Gynecology, we focus on providing individualized and supportive wellness care specifically for women.

Position Overview

This full-time role as a Front Desk / Medical Receptionist is vital as the initial point of contact for patients, shaping their overall experience. The position demands strong organizational skills, effective communication, and a caring demeanor to maintain a professional and welcoming atmosphere in a busy OB/GYN practice.

Key Responsibilities

• Welcome patients and visitors to ensure a friendly and professional environment.
• Manage appointment scheduling and provider calendars efficiently.
• Handle insurance details including verifying eligibility and benefits.
• Answer and direct incoming calls promptly and accurately.
• Perform patient check-ins and check-outs, including collecting co-pays, deductibles, and outstanding balances.
• Conduct administrative duties such as scanning documents, faxing, and data entry.
• Maintain effective communication with patients and coordinate smoothly with medical staff.
• Deliver exceptional customer service at all times, respecting HIPAA regulations regarding patient privacy.
• Carry out additional office support tasks as needed to ensure smooth operations.

Mandatory Requirements

• High school diploma or equivalent education.
• Fluency in English and Spanish is essential to accommodate diverse patient needs.
• Minimum of one year experience in an Obstetrics & Gynecology setting.
• At least one year of experience offering customer service.
• Strong multitasking capability and keen attention to detail.
• Positive team spirit and dedication to patient and colleague support.

Preferred Qualifications

• Familiarity with Athena EMR software.
• Previous front desk or medical office experience.
• Proven knowledge in handling insurance and patient benefits.

Benefits

• Supportive and welcoming team environment.
• Opportunities to enhance clinical knowledge in women’s health.
• Ability to significantly impact patients’ lives every day.
• Competitive compensation including paid vacation, seven company holidays, health and dental coverage, 401k plan, and uniform allowance.

Work Schedule

Work is full-time with 8-hour shifts from Monday to Friday.

Additional Information

This practice serves patients throughout Central Florida and is known for its flexible scheduling, patient-first care philosophy, and professionalism. We encourage motivated individuals who want to thrive in a rewarding healthcare environment to apply.