Freelance Customer Success & Delivery Manager (Recruitment/SaaS)

Role overview

WhyBrilliant is looking for a freelance Customer Success & Delivery Manager to help connect active opportunities on its AI recruiting platform with the right talent. This Berlin-built HR-tech company changes the usual hiring flow: candidates are approached when a strong match is found, and companies receive a curated shortlist instead of sorting through inbound applications. The business is backed by Merantix Capital and operates on a success-based model.

This role sits at the intersection of customer success, recruiting delivery, and product improvement. You will turn hands-on sourcing and CV review work into repeatable automation, support employer engagement, and help refine the product’s matching workflows through structured feedback.

What you will do

• Run and coordinate candidate outreach across several channels, including LinkedIn, email, and wider talent communities, by building tailored automations for priority positions.
• Review CVs and profiles in depth to judge fit beyond surface-level keywords and pass those insights to the product team so matching logic can improve.
• Support customer success by keeping hiring clients active, encouraging them to review candidates regularly, and ensuring their openings are uploaded correctly.
• Convert sourcing, screening, and delivery observations into clear rules and workflows that can be automated by the product team.
• Use your own recruitment network in the DACH and broader European market to find and engage strong candidates for urgent roles.
• Work closely with product to shape, test, and refine product-led growth processes and automated matching journeys.

Performance milestones

In the first month, you are expected to understand the existing matching setup, take ownership of outreach activity across channels, and build strong working relationships with active employers.

During months two and three, you should introduce new automated outreach workflows, identify CV screening patterns that help engineers improve the matching engine, and create a reliable feedback loop with product.

By the end of the first quarter, the goal is to have a smoother semi-automated talent delivery process in place, with lower matching delays, stronger employer engagement, and key manual sourcing and screening steps incorporated into the product logic.

About the working environment

WhyBrilliant describes itself as a fast-paced, high-trust startup with a direct, no-politics culture. The team works in a highly collaborative way, values independence, and prefers short chat-based coordination and quick review cycles over formal bureaucracy.

Offer and benefits

• The chance to influence a growing HR-tech product and help shape the engineering roadmap.
• A direct, transparent startup culture with very little corporate overhead.
• High freedom to design workflows and experiment with modern AI and automation tools.
• A close-knit team focused on execution and practical outcomes.

Who this role suits

• Professionals with experience in Customer Success, Talent Acquisition, or Recruiting Delivery in SaaS or HR-tech.
• People who can quickly identify strong candidate-role fit from CVs and online profiles.
• Candidates with a technical mindset and experience building automated outreach sequences using AI tools.
• Those who have an established recruiting network in the DACH region or across Europe.
• Applicants who understand how product-led growth supports adoption and customer success.
• Professionals who are fluent in English; German at a professional level is a strong advantage.
• Candidates based in Berlin who are comfortable with a hybrid setup.

Not the right fit if

• You prefer slow corporate environments, long alignment meetings, and heavy process.
• You only want traditional recruiting work and do not want to collaborate with product or automation tools.
• You want to work fully remotely and are not interested in a hybrid Berlin-based setup.

About the hiring setup

This position is being handled by an AI recruiter representing a customer. A matching AI assistant will speak with you first, and the next step is a conversation with Nova. The process is designed around active matching from a candidate network rather than conventional job application flow.

Additional information

The company notes that it does not publish fake opportunities. Some client roles may be anonymized, so not every detail can always be shared publicly. The post also explains how its AI recruiters work: one side represents candidates and helps surface relevant opportunities, while the other side represents companies and searches the candidate network for strong matches.

Compensation

Salary details were not disclosed.