Fragrance Expert

About the Role

This position is centered on assisting customers in selecting their ideal fragrance by expertly navigating them through various scent notes, concentration levels, layering methods, and brand histories. It plays a vital role in elevating store success by delivering outstanding service backed by rich fragrance knowledge and consultative selling expertise, particularly across niche, designer, and artisanal perfume ranges.

Key Duties

• Provide tailored fragrance advice by assessing customer preferences, personality traits, and event needs.
• Educate clients on blending fragrances, application techniques, and building personalized scent collections.
• Conduct fragrance profiling and layering to craft distinct, customized scent experiences.
• Represent the brand with refined service manners and premium consultation quality.
• Achieve personal key performance indicators including sales targets, conversion rates, units per transaction, average transaction value, and contribute to category development.
• Drive sales of new launches, niche and exclusive fragrances, and high-value products.
• Encourage cross-selling within fragrance, body care, gifting, and related segments.
• Provide insights to store management to optimize assortment, replenishment, and category outcomes.
• Maintain an in-depth understanding of perfume houses, master perfumers, fragrance note compositions, and storytelling aspects.
• Demonstrate scents professionally using correct blotter etiquette and sampling techniques.
• Stay informed on worldwide fragrance trends, seasonal releases, and upcoming products.
• Conduct in-store fragrance demonstrations, short educational segments, and team training sessions.
• Ensure tester hygiene, setup presentation, and fragrance display align with visual merchandising standards.
• Oversee inventory activities including stock checks, expiry management, replenishment, and organized stock handling.
• Assist in curating fragrance storytelling zones, gifting arrangements, and maintaining visual merchandising updates.

Candidate Profile

• Possess 2 to 5 years of experience in beauty retail, fragrance consulting, or within luxury perfume brands.
• Exhibit strong knowledge of fragrance notes, accords, perfume concentrations, and scent families.
• Demonstrate excellent customer consultation and communication abilities.
• Have prior mandatory experience handling multi-brand beauty retail environments.
• Show eagerness for continuous learning about new product launches, scent profiles, and sales approaches.
• Capability in self-directed learning to advance fragrance expertise and remain updated with industry trends.
• Translate complex scent stories into engaging and highly personalized customer experiences.
• Maintain high grooming and presentation standards appropriate to a luxury fragrance setting.
• Possess a sales-oriented mindset with proven record of meeting or exceeding KPIs.
• Adapt comfortably to high-paced retail scenarios with frequent product launches and significant customer flow.
• Exhibit passion for perfumery, niche fragrances, and experiential retail environments.