- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 hours ago
- Work mode
- Work from home
- Resume
- Required to apply
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About Kayden Connect
Kayden Connect is an internal communications platform designed to ensure leadership messages are effectively received. Operating as a Wyoming LLC with a solo founder, it is currently in invitation-based early access, with general availability expected soon. The company seeks to establish its founding team shortly.
Role Overview
This position will be filled within 90 days after product launch. As the inaugural Customer Success hire, you will serve as the key representative for the founding customer group within the company. Your mission includes onboarding the first 50 paying tenants, developing operational playbooks, and delivering weekly product feedback directly to the founder.
Key Responsibilities
- Guide founding customers through onboarding processes, including initial kickoff calls, configuration, and migration assistance.
- Create and maintain customer success playbooks to support growth beyond 50 tenants.
- Monitor customer health indicators and promptly alert the founder about at-risk accounts.
- Conduct quarterly business reviews with the largest founding customers.
- Convert customer feedback into actionable product issues with detailed context.
Candidate Requirements
- Experience in B2B SaaS customer success, including onboarding and managing renewals.
- Strong proficiency in written communication, favoring asynchronous messaging.
- Technical aptitude sufficient to troubleshoot Firebase claims independently without engineering support.
- Previous experience as the first customer success hire or a strong desire to fill such a role.
Preferred Qualifications
- Familiarity with internal communications, HR technology, or employee engagement software.
- Experience onboarding customers across diverse time zones.
- Knowledge of multi-tenant SaaS challenges such as permissions, feature flags, and migrations.
Benefits
- Opportunity to earn meaningful equity as a founding team member.
- Remote-first work environment accommodating global time zones.
- Direct impact on product development, beyond sales or support.
- Access to latest hardware and learning resources contingent on revenue milestones.
Additional Information
Currently, the company is not actively hiring for this position. Interested candidates are encouraged to register their interest now to be first in line when hiring begins. The role is full-time and fully remote with a global scope.
Other founding roles anticipated include Engineer, Designer, and Content & Community Lead, all remote and full-time.