Food & Beverage Supervisor

About Sofitel Auckland Viaduct Harbour

Sofitel Auckland Viaduct Harbour offers a luxurious blend of modern elegance and genuine hospitality, inspired by both the spirit of Aotearoa and French Art de Vivre. Renowned for meticulous attention to detail and a couture-style approach to guest service, the hotel prides itself on delivering bespoke hospitality experiences that enchant and delight guests.

Role Overview

We are seeking a full-time Food & Beverage Supervisor to join our distinguished team. This permanent position involves supervising operations across multiple Food & Beverage outlets, including Restaurant & Bar, Conference services, Club lounge, Minibar, and In-Room Dining. The ideal candidate will demonstrate a passion for delivering exceptional luxury experiences and fostering a motivated and high-performing team.

Key Responsibilities

• Oversee the Food & Beverage department's multi-outlet functions ensuring smooth and efficient operations
• Lead, train, and inspire team members to uphold exemplary 5-star luxury service standards
• Maintain high guest satisfaction through proactive engagement and swift resolution of any concerns or special requests
• Partner with the culinary team to ensure menu offerings meet hotel quality standards
• Monitor and manage inventory, assist with supply orders, and control stock levels
• Promote and support campaigns and events aimed at boosting revenue and customer engagement
• Assess training needs within the department, and design and deliver programs to enhance team competence
• Conduct regular team meetings and briefings to relay performance feedback and strategic objectives

Required Skills and Qualifications

• At least three years of experience in Food & Beverage operations with verified leadership experience preferred
• Strong emotional intelligence coupled with a clear appreciation of luxury hospitality
• Excellent interpersonal and communication skills with the capability to positively influence staff
• Demonstrated ability to lead teams and manage scheduling effectively
• Skilled at problem-solving and handling guest feedback efficiently in a dynamic environment
• Familiarity with health and safety standards, and food handling best practices
• Solid understanding of Food & Beverage operational processes, including inventory and ordering management
• A passion for progressing a career within the Food & Beverage field
• Barista experience is advantageous but not required

Additional Information and Benefits

• Complimentary staff meals provided during shifts
• Annual reward including a free night's accommodation at the hotel, with breakfast and dinner included
• Access to Accor Academy's Learn your Way initiative, enabling earning while learning
• Exclusive discounts on Food & Beverage services and accommodations worldwide through Accor Heartist Benefits
• Employee Assistance Program available to support staff

Diversity & Inclusion

Sofitel Auckland Viaduct Harbour embraces diversity and is committed to creating an inclusive workplace. Reasonable accommodations are available throughout the recruitment process upon request to support all candidates.