Food & Beverage Supervisor at Raffles The Red Sea

About Raffles & Fairmont Red Sea

Located within the Kingdom’s landmark Red Sea Project, Raffles & Fairmont Red Sea offers a nature-immersed luxury resort featuring 361 rooms and 11 unique dining venues, including overwater restaurants with spectacular views of the Red Sea and surrounding mangroves. Adjacent to an 18-hole championship golf course, this resort combines world-class golfing with a commitment to sustainable development along 200 kilometers of pristine coastline, encompassing over 90 untouched islands, dormant volcanoes, rich marine life, and ancient archaeological sites.

Role Overview

We are seeking a proactive and experienced Food & Beverage Supervisor to lead our dynamic team in Umluj, Saudi Arabia. This supervisory position involves managing all facets of food and beverage services, ensuring excellence in guest experiences, maintaining high operational efficiency, and upholding compliance with health and safety standards. The successful candidate will demonstrate strong leadership, excellent organizational abilities, and a passion for delivering premium hospitality.

Key Responsibilities

• Oversee and coordinate the activities of food and beverage staff including servers, bartenders, and kitchen team members, ensuring adherence to company service standards.
• Maintain high quality in food presentation, beverage preparation, and overall guest service.
• Manage inventory levels and control food and beverage costs effectively without compromising quality.
• Conduct regular training, onboarding, and development of team members through coaching and performance reviews.
• Ensure compliance with all health, safety, and sanitation policies by performing inspections and audits regularly.
• Facilitate smooth collaboration between front-of-house and kitchen to optimize service flow.
• Handle guest complaints with professionalism, resolving issues promptly to enhance satisfaction.
• Track operational metrics including guest feedback, team performance, and efficiency indicators.
• Prepare and deliver reports on operations, staffing, and financial aspects to management.
• Customize services to accommodate guest preferences and special requests, maintaining service excellence.
• Engage in menu planning and promotional activities aimed at boosting revenue and guest interest.

Qualifications and Experience

• 3 to 5 years of supervisory or management experience within food and beverage operations.
• Proven leadership skills with ability to inspire and manage diverse hospitality teams.
• In-depth knowledge of food safety, health regulations, and sanitation best practices.
• Strong expertise in inventory management, cost control, and financial responsibility.
• Excellent communication and interpersonal skills for effective guest and employee interaction.
• Sound decision-making and problem-solving capabilities under pressure.
• Familiarity with POS systems and restaurant management software.
• Exceptional organizational skills with meticulous attention to detail.
• Customer-oriented approach with dedication to delivering premium service.
• Preferred qualifications include experience in luxury or upscale resort hospitality environments, knowledge of Saudi Arabian hospitality customs, multilingual abilities (Arabic and English), and expertise in beverage management or mixology.

Additional Information and Benefits

• Opportunity to join Accor, a renowned global hospitality group with an extensive luxury brand portfolio.
• Play a key role in the launch operations of two prestigious resorts at a highly anticipated destination.
• Be part of a team committed to setting new standards in luxury hospitality experiences.
• Competitive salary package coupled with excellent career advancement prospects.
• Access to exceptional discounts across Accor’s worldwide luxury brands network.