Food & Beverage Service Executive

About the Company

Become a part of Accor, a global leader in hospitality that values individuality and supports personal growth. Accor offers an environment where your role brings meaning to your life and allows you to explore limitless opportunities in your career journey.

Key Responsibilities

• Lead and organize all team functions within the department to ensure superior operational performance and strategic alignment.
• Maintain high standards of food and beverage quality by managing preparation and service processes based on established guidelines.
• Ensure guest satisfaction by professionally handling complaints, requests, and inquiries with timely responses.
• Report issues impacting hotel interests directly to management for swift resolution.
• Collaborate with the Head of Department (Food & Beverage Service) to boost sales via innovative events and themed food festivals specific to the outlet.
• Maintain stringent quality control, hygiene, health, and safety protocols throughout operations.
• Manage outlet activities efficiently under the approved budget and legal regulations.
• Promote excellence in service, safety, security, and adherence to organizational policies through strong leadership and example.
• Innovate product offerings and service experiences to delight guests continually.
• Assume additional duties as assigned by management.

People Management

• Cultivate strong collaborative relationships across hotel departments to improve cooperation, efficiency, employee morale, and customer service results.
• Motivate and develop team members for enhanced performance, unity, and a positive workplace atmosphere.
• Drive guest experience and profitability through strategic resource management and active team participation.
• Provide thorough training on operational procedures and safety standards to ensure staff competence and a safe work environment.

Financial Responsibilities

• Identify cost-effective resources and educate team on financial prudence and operational efficiency.

Qualifications

• Degree or diploma in hotel management.
• At least 1 year of relevant experience in a comparable role.
• Strong communication and customer interaction skills.
• Consistently well-groomed and professionally presented.

Additional Information

Diversity and Inclusion: Committed to fostering an inclusive work environment, the company seeks to recruit and advance a diverse workforce.