Food & Beverage Assistant

About Queensway

Queensway Group is a family-run business created by entrepreneurs and known for delivering warmth, sincerity, and a high standard of service. The group invests in property and turns those assets into operating businesses within hospitality, covering coffee shops, hotels, residential property, and a members’ club. Its portfolio includes KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.

Thanks to an entrepreneurial mindset and a wide network, the business is able to act quickly on opportunities and keep growing. Queensway values agility as a major strength. Combined with its real estate development experience, the group is able to transform assets and run them through skilled, committed teams across the UK, Europe, and East Africa.

About Point A

Point A is guided by mindset rather than market conditions. The team believes strong collaboration makes more possible, and they aim to challenge conventional thinking with inventive use of resources. The brand seeks to stand out from sector leaders through its products, service, and overall approach. Across the business, the values are thoughtfulness, humility, honesty, and authenticity. The goal is to provide heartfelt hospitality to every guest, regardless of budget. Since 2017, this approach has helped Point A become one of the most successful newer hotel brands, and they are looking for great people to continue that growth story.

The Role

This position is for Food & Beverage Host team members who will support both the hotel team and its guests at Point A Parnell Street. The main purpose of the job is to make sure every guest enjoys a memorable stay and experience.

Key Requirements

• Strong customer service ability along with a practical approach to resolving issues.
• Willingness to assist colleagues across the hotel and ensure smooth handovers between shifts.
• Genuine enthusiasm for service and for creating memorable guest experiences.
• A proactive, upbeat attitude and strong personal drive.
• Interest in self-development and ongoing growth.
• Kindness, honesty, and consideration for the local community.
• Sound awareness of the hospitality sector and what it takes to perform at a high level.
• Creativity and the ability to identify opportunities that improve business performance.

Additional Information

Applicants must have the right to work in the UK and be able to travel to the property locations.

Offer and Benefits

• Competitive pay with a 40-hour weekly contract.
• Queensway Reward & Recognition Scheme.
• Annual awards event in London.
• A friendly, enjoyable, and supportive workplace.
• Opportunities for professional growth and career advancement.
• Career paths across the wider group, including coffee houses and the support office.
• Team-building activities and social events.
• Friends and family rates across all properties.
• 25 days of annual leave.

Salary

€15.85 per hour.