Food & Beverage Assistant

Role overview

The Metropole Hotel in Cork is looking for a part-time Food & Beverage Assistant to join its bar and restaurant team on Cork MacCurtain Street. This position suits someone who enjoys front-of-house service, likes working closely with guests, and performs well in a lively team environment.

Key duties

• Arrive on time for scheduled shifts and wear the correct uniform.
• Keep the service area and still room neat, organised, and hygienic.
• Arrange tables according to the required setting.
• Support linen stock control.
• Prepare mise-en-place for the following shift.
• Make sure service stations are fully set up, cleaned, and replenished.
• Prepare the working area for the next shift.
• Take customer orders, process bills, and complete end-of-shift cashing up.
• Work across the restaurant, bar, meeting rooms, or banqueting spaces as needed.
• Serve food and drinks during functions in line with group standards.
• Maintain cleanliness in the restaurant, bar, meeting rooms, and banqueting areas at all times.
• Follow hygiene rules carefully and consistently.
• Check floats accurately and report any discrepancies.
• Handle drink and food service efficiently where required.
• Share information about hotel services and facilities with guests when needed.
• Deal with guest complaints professionally and escalate them to management.
• Ensure guest needs and expectations are met.
• Maintain high standards of personal hygiene and appearance.
• Take reasonable care to protect your own safety and the safety of colleagues, guests, and others on site.
• Take part in fire drills and follow all safety procedures.
• Report incidents, accidents, or damage and take action where possible.
• Attend monthly departmental meetings.
• Join training sessions arranged by management.
• Complete any other reasonable tasks assigned by management.
• Keep fire doors closed and fire routes clear at all times.
• Follow company rules on fire safety, health and safety, hygiene, food hygiene, customer care, and security.
• Read, understand, and follow the responsibilities outlined in the Health & Safety Statement.

Candidate profile

• Prior experience in a similar role is welcome.
• A friendly, upbeat manner with a genuine focus on guest service.
• Comfortable working as part of a team and able to use initiative when needed.

Benefits

• Competitive pay.
• Relocation support.
• Access to a company pension scheme.
• Death-in-service cover.
• Employee referral bonus.
• Discounts for friends and family across the restaurants.
• Special hotel accommodation rates.
• Paid internal and external training days.
• Access to trained mental health first aiders.
• Team social and wellbeing events.
• Annual team awards, service recognition, and monthly team member of the month recognition.
• Meals provided on duty.
• Assistance with Leap Cards.

Additional information

This is a guest-facing hospitality role based in Cork, County Cork, Ireland. The position is described as part-time, although the source also labels it as full-time onsite. No salary figure, opening count, start date, or application deadline was provided.