Food and Beverage Supervisor

Company Overview

Located at the core of Auckland’s Central Business District, Mövenpick Hotel presents a unique blend of modern sophistication and Swiss hospitality. The hotel features 207 elegantly designed rooms for ultimate comfort and relaxation. Among its standout facilities is the BODA Restaurant, distinguished by the MICHELIN Guide for its creative fusion of New Zealand produce and bold Korean flavors, offering guests memorable dining experiences.

Role Overview

We invite a passionate and proficient Food & Beverage Supervisor to lead our dedicated team in delivering exemplary service throughout the hotel’s Food & Beverage outlets. This position encompasses supervising daily operations, upholding exceptional guest service standards, and ensuring smooth, high-quality service execution.

Key Duties

• Manage and oversee day-to-day operations of the Food & Beverage department to ensure seamless and efficient service delivery.
• Guide and coordinate team members during shifts to maintain adherence to company service protocols and quality benchmarks.
• Provide warm, courteous, and professional food and beverage service, enhancing guest satisfaction.
• Respond swiftly and thoughtfully to guest feedback to maintain service excellence.
• Ensure strict compliance with health, safety, and hygiene regulations, maintaining a neat, secure, and appealing environment.
• Deliver training and coaching to staff members to boost product knowledge and achieve five-star service standards.
• Promote a positive and inclusive team atmosphere fostering collaboration and respect.
• Assist with financial aspects such as stock management and upselling to support departmental profitability.

Candidate Profile

• At least one year of experience in a supervisory or team leader capacity within a service environment.
• Well-versed in beverages including beer, wine, spirits, and cocktail preparation and service.
• Possess a valid Duty Manager’s Certificate.
• Demonstrated ability to lead and manage teams under busy and demanding conditions.
• Excellent communication and interpersonal skills for effective engagement with guests and team colleagues.
• Capable of independent decision-making under pressure and handling operational challenges professionally.
• Ared passionate about hospitality, food quality, and delivering exceptional guest experiences.
• Preferably experienced in a 4 or 5-star hotel setting.
• Availability to work flexible hours covering evenings, weekends, and public holidays.

Additional Information

Why Choose Mövenpick Hotel with Accor?

Joining us means more than advancing your career; it includes enjoying a rich selection of employee benefits and continuous learning opportunities.

• Access to Accor Academy and Typsy for professional growth, earning while learning.
• Exclusive Accor Heartist perks such as discounts on food, beverage, and accommodation worldwide.
• Uniform dry cleaning services.
• A welcoming and diverse workplace culture.
• Participation in Accor's Parental Leave program.
• Employee Assistance Program access.

Commitment to Diversity and Inclusion

We aim to attract, hire, and promote a diverse workforce and provide reasonable adjustments during the hiring process. Candidates requiring accommodations are encouraged to communicate their needs.

Join us to do what you love, care for the world, and challenge the norm with #BELIMITLESS.