Food and Beverage Operations Manager

Role Overview

The Operations Manager for Mandala Club, reporting directly to the Singapore General Manager, is accountable for the smooth daily running of outlets and ensuring that financial performance meets budget expectations. This role collaborates closely with Culinary and Beverage Directors to boost Food and Beverage sales consistently and partners with Membership and Marketing Teams to optimize venue occupancy.

The key focus is ongoing enhancement of the property by driving operational efficiency, ensuring excellent member and guest experiences, retaining staff, and maximizing profitability. As a daily manager, the Operations Manager embodies the Mandala brand ethos and work culture. Organizational KPIs include the Mandala Culture and Team Engagement, P&L delivery, Member Satisfaction, Member Growth/Acquisition, and Member Engagement, with priorities varying across units and teams.

Key Responsibilities

• Exemplify the Mandala values and integrate them into daily operations.
• Collaborate with HR to drive cultural transformation throughout all departments.
• Design and implement staffing strategies to recruit top-tier talent aligning with member needs.
• Foster a culture of high performance and lead talent development initiatives.
• Own and develop the Brand/Club documentation including policies and SOPs to guide business growth in alignment with Mandala's vision.
• Manage financial outcomes of outlets ensuring margins and costs align with budgets.
• Supervise daily property operations and maintenance schedules to uphold company standards.
• Drive venue cover to achieve or exceed budgeted capacity.
• Analyze Food and Beverage trends regularly to sustain Mandala’s leadership in hospitality.
• Act promptly on member feedback to improve offerings and services.
• Develop and enforce SOPs to ensure service excellence across departments.
• Support the Culinary team in maintaining a sustainable menu.
• Oversee cultural events to enhance member experience and engagement.
• Implement team development and appraisal programs to nurture career growth and team success.
• Assist HR with recruitment and hiring, maintaining high standards across all roles.
• Ensure weekly and monthly cleaning and maintenance protocols keep outlets consistently clean and well-maintained.
• Build and maintain commercial partnerships to generate business leads.
• Ensure compliance with health and safety regulations.
• Oversee quality assurance for the Building and Facility department.