Food and Beverage Operations Manager

About the Role

The Standard in Singapore is seeking a proactive and engaged Food and Beverage Operations Manager. This leadership role demands a hands-on professional who thrives in lively, high-volume settings and aims to deliver exceptional guest experiences in the hospitality sector's unique dining and bar venues.

Key Responsibilities

• Manage daily operations across multiple F&B outlets, maintaining a visible presence during busy service hours.
• Ensure consistent adherence to service protocols, operational standards, and brand identity.
• Supervise outlet condition, ambience, cleanliness, equipment functionality, and smooth service flow.
• Oversee In-Room Dining operations to guarantee order accuracy, timely delivery, attractive presentation, billing accuracy, and tray clearance.
• Interact with guests to receive feedback and tailor unique, memorable experiences.
• Handle guest complaints and service recovery efficiently and with professionalism.
• Assist in organizing private functions, group reservations, themed events, and promotional activities.
• Recruit, develop, and manage bartenders, servers, and service staff through training, coaching, and motivational briefings.
• Create a positive, energetic, and creative work culture where staff express warmth and personality in interactions.
• Organize staff schedules respecting business demands, leave policies, and productivity goals, with sufficient coverage during peak periods and special occasions.
• Maintain comprehensive training documentation and ensure compliance with safety, hygiene, POS, and guest service recovery protocols.
• Monitor financial indicators including revenue, covers, average spend, labor costs, inventory control, waste reduction, and operating expenses.
• Implement and support cost-control measures while preserving service quality.
• Analyze business metrics with outlet leaders to identify enhancement opportunities and execute improvement plans.
• Contribute operational insights to menu development, beverage offerings, guest preferences, and market trends.
• Collaborate closely with Culinary, Marketing, Culture and Programming, Finance, and other hotel departments on events and promotional efforts.
• Uphold strict compliance with Singapore’s food safety, liquor licensing, hygiene, workplace safety, and other regulatory requirements.
• Conduct regular outlet inspections and promptly address issues related to operations, maintenance, hygiene, and safety.
• Maintain accurate records including handover notes, guest feedback, incident reports, training documentation, inventory reports, and follow-up action plans.

Candidate Profile

• Holds a Certificate or Diploma in Hospitality Management, Restaurant Management, or a closely related area.
• Possesses a minimum of two years' experience managing Food and Beverage operations, ideally within hotels, lifestyle hotels, restaurants, bars, or other high-volume dining venues.
• Has experience overseeing multiple F&B outlets, including restaurants, bars, poolside areas, and In-Room Dining.
• Demonstrates strong expertise in restaurant and bar operations, service quality, and guest relations.
• Experienced in staff management including recruitment, training, and mentoring.
• Familiar with financial monitoring such as revenue assessment, labor productivity, cost control, inventory oversight, waste management, and POS procedures.
• Knowledgeable about Singapore’s regulatory framework for food safety, hygiene, workplace safety, and liquor licensing.
• Exhibits excellent communication, organizational, administrative, and problem-solving skills.
• Can maintain composure and professionalism in fast-paced situations.
• Flexibility to work varying shifts including weekends and public holidays.

Why Join The Standard?

The Standard champions individuality, encourages creativity, and thrives on teamwork. It seeks team members who challenge norms, contribute innovative ideas, and craft remarkable dining and nightlife experiences. If you are passionate about hospitality and fostering a lively, welcoming environment, The Standard invites you to be part of its dynamic team.