Food and Beverage Attendant

The Opportunity

We are hiring a Food and Beverage Attendant for the newly opened waterfront restaurant, Hiku, at Sudima Kaikōura. This position suits someone who enjoys hospitality, has worked in restaurants or customer-facing environments, and is eager to learn, as full training will be provided.

The role is part-time and based onsite at Sudima Kaikōura. You will be guaranteed at least 20 hours per week, and the hourly pay is between $24 and $26. A permanent full-time arrangement may be considered for the right person.

Key Duties

• Welcome guests in a friendly and attentive manner.
• Work collaboratively with the team to deliver a high standard of service and memorable dining experiences.
• Prepare the dining area for service by arranging tables and setting them up appropriately.
• Escort guests to their tables, present menus and drinks lists, take orders, and provide consistently strong service.
• Open bottles, pour beverages, and serve food and drinks.
• Clear used dishes and cutlery and return them to the kitchen.
• Remove empty bottles and glasses, then replenish and replace glassware as needed.
• Handle incoming phone queries, both internal and external, and deliver room service orders.
• Process guest payments, settle accounts, and operate POS systems and cash registers.
• Resolve guest concerns positively and ensure proper follow-up on complaints.

What We Are Looking For

We are seeking someone with excellent presentation and hygiene standards, calmness under pressure, and a genuine willingness to go the extra mile for guests. Strong communication and customer service skills, along with careful attention to detail, are essential. A desire to build a long-term career in hospitality is also important.

Experience in restaurant and bar service, or any customer-facing role, will be an advantage. You must also be flexible to work outside standard hours, including early starts, late finishes, weekends, and public holidays. A valid right to work in New Zealand is required.

The role normally calls for NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4), though at least two years of relevant experience can be accepted instead of formal qualifications.

Benefits

• Discounts across the company’s hotels, restaurants, and spas.
• Staff, family, and friends rates at hotels.
• Meals during shifts and a provided uniform.
• Reward and recognition events.
• Service and anniversary gifts and benefits.
• Wellbeing support, including discounts on health insurance.
• Paid training and individual development plans.
• Training towards NZQA qualifications and access to an in-house digital learning platform.
• Free life insurance, a digital will service, and Best Doctors teleservice after three months of employment.

About the Employer

Hind Management, the organisation behind Sudima Hotels, operates award-winning hotels, restaurants, bars, and spas throughout New Zealand. The company values hospitality, sustainability, and care for people and the planet, with manaakitanga central to its approach.

The workplace promotes inclusion and welcomes applicants from diverse backgrounds, including disabled and neurodivergent candidates. If you need assistance applying online because of an access need, support is available by phone or email, with a response targeted within 48 hours from Monday to Friday, 9am to 5pm.

Values

• We care.
• We do the right thing.
• We work together.
• Everyone is valued.