Food and Beverage Assistant

Overview

The Food and Beverage Assistant plays a key role in supporting the operational activities of the department by combining administrative functions, operational tasks, and customer service to ensure seamless daily operations.

Job Responsibilities

• Administer and manage diet control and patient meal concerns efficiently.
• Answer telephone calls, respond to inquiries and feedback, document messages, and coordinate follow-ups with relevant teams.
• Collect, update, and prepare meal-related data essential for kitchen production summaries.
• Use the electronic meal ordering system to generate daily meal summaries and distribute them to kitchen sections for preparation stages including cooking and tray assembly.
• Create patients' meal chits via the electronic system and deliver them to the kitchen for meal compilation.
• Maintain and record a daily log of events and complaints along with resolutions taken.
• Support the kitchen staff during meal assembly to ensure accurate meal loading and plating.
• Regularly monitor and track operational key performance indicators and other relevant metrics.
• Compile operations reports and report any anomalies or discrepancies to the Reporting Officer.
• Coordinate with Dietitians, Speech Therapists, and Nursing staff regarding patient meal requirements.
• Manage requisitioning, control, and effective use of office supplies within the department.
• Order, receive, issue, and conduct inventory stock checks for assigned items.
• Ensure proper storage of all stock items according to set guidelines.
• Maintain and update inventory management records regularly.
• Organize and distribute goods from stores to respective departments as necessary.
• Prepare and document minutes for meetings.
• Undertake any additional tasks assigned by the Reporting Officer.

Requirements

• Preferably hold a Diploma in Food Science, Food Nutrition, or a related field.
• At least 2 years of relevant work experience is desirable.
• Possess excellent communication skills, interpersonal abilities, and proper phone etiquette.
• Proficient in IT, especially Microsoft Word, Excel, and PowerPoint.
• Hardworking, self-driven, and capable of thriving in dynamic, fast-paced environments.
• Ability to work independently as well as collaboratively within a team.
• Fluent in both written and spoken English.
• Physically fit to handle manual tasks including carrying heavy objects.
• Willing to work five days a week with shift duties covering weekends and public holidays.

Additional Information

This position is open exclusively to Singapore Citizens and Singapore Permanent Residents. Interested candidates are encouraged to reach out via email for further details about this opportunity, stating the position in the subject line.